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About the Role
As a Technical Support Specialist, you will serve as the first line of support, diagnosing and resolving technical and non-technical issues for Smart Owners via phone, email, and chat. You will advocate for energy conservation, guide customers through device installation, and provide software support to ensure comfort and efficiency in their homes.
Responsibilities
- Diagnose and solve technical and non-technical issues via phone, email, and chat
- Assist customers with device installation and software inquiries
- Provide guidance on energy conservation and device optimization
- Document all customer interactions efficiently
- Participate in 8 weeks of paid remote in-class and on-the-phone training
Requirements
- Strong customer service experience in fields such as food service, hospitality, or retail
- Superior verbal and written communication skills
- Proven ability to multi-task and use various systems to resolve inquiries
- Ability to independently search for and find answers using available resources
- Aptitude and eagerness to learn and adapt to new technology
- Conceptual understanding of smart home devices, home automation, and virtual voice assistants
- Flexibility to work weekends and holidays as part of a 7-day operation
- Successful completion of a background check
Skills
- Customer support
- Technical troubleshooting
- Multi-tasking
- Verbal communication
- Written communication
- Spanish language fluency (bonus)
Location
- Remote
Work Type
- Full-time
Salary/Compensations
- $23.07 CAD per hour
Benefits
- Medical plans
- Dental plans
- Vision plans
- Life insurance
- Long-term disability
- Flexible spending accounts
- Health savings accounts
- Accrued paid time off
- Paid holidays
- RRSP retirement benefits
About the Company
- ecobee is a global tech company focused on smart home technology to help consumers save money and conserve energy.
- ecobee is a subsidiary of Generac Power Systems, a leader in power generation equipment and sustainable energy solutions.
Equal Opportunity
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.