Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Oversee all hotel operations during the overnight shift, ensuring exceptional guest service, maintaining security, and completing nightly accounting and audit functions. Serve as the Manager on Duty, leading the overnight team, resolving guest concerns, supporting emergency response, and ensuring accurate financial records.

Responsibilities

• Serve as the Manager on Duty during overnight hours, overseeing all hotel operations and ensuring a safe, secure, and exceptional guest experience.
• Complete the nightly audit process accurately and on schedule, including balancing room revenue, taxes, payment transactions, city ledger accounts, house accounts, cash deposits, and credit card reconciliations.
• Review and verify room rates, billing adjustments, refunds, complimentary stays, rebates, and other financial transactions for accuracy and compliance with Hyatt accounting policies.
• Generate, reconcile, and distribute daily financial, operational, and management reports, investigating and resolving any discrepancies before the start of the next business day.
• Monitor and verify all system interfaces, including PMS, POS, and other operational systems, ensuring all overnight processing is completed successfully.
• Handle guest concerns, service recovery situations, and escalated issues with professionalism.
• Conduct routine property inspections to ensure cleanliness, safety, security, and compliance with Hyatt brand standards.
• Respond to emergencies, safety incidents, and security matters in accordance with hotel policies and emergency procedures.
• Coordinate overnight communication with Engineering, Security, Housekeeping, and other departments to resolve operational issues efficiently.
• Prepare comprehensive shift reports and pass-on notes to ensure a seamless transition to the morning leadership team.
• Ensure compliance with Hyatt policies, cash-handling procedures, internal controls, labor regulations, and all applicable union contract provisions.
• Assist with training, coaching, and developing overnight colleagues while fostering a positive, accountable, and team-oriented work environment.
• Perform additional duties as assigned to support the operational and financial success of the hotel.

Requirements

• Prior experience working in a unionized property is highly preferred.
• Solid understanding of collective bargaining agreements, labor practices, and scheduling within a union workforce is highly preferred.
• Hands-on hospitality leadership experience.
• Strong night audit experience.
• Strong accounting experience.
• Strong cash-handling experience.

Skills

• Guest service
• Security management
• Accounting
• Auditing
• Cash handling
• Financial reporting
• System interface monitoring
• Problem-solving
• Emergency response
• Communication
• Training
• Coaching
• Team leadership

Work Type

• Overnight shift

About the Company

• This role is within a union hotel environment.