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About the Role

Keystone Automotive Operations of Canada, Inc. is hiring an Inside Sales Representative fluent in French and English. This role contributes to customer experience by building relationships, identifying new opportunities, and providing expert guidance on products and services. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment.

Responsibilities

• Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products & services.
• Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current.
• Perform analysis of individual customer base to determine causes for customer growth and/or decline.
• Continuously augment product and industry knowledge through company and supplier training and self-directed learning.
• Provide front-line incoming phone queue support, including technical support.
• Proper entry of quotes and orders.
• Serve as the initial point of contact for all customer service-related issues/concerns.
• Build long-lasting business relationships with the customer base.
• Maintain daily phone metric standards established by the management team.
• Provide a positive customer service experience that includes anticipating and evaluating the customer's needs while answering questions about parts, pricing, product availability, and company services.
• Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods.
• Accurately complete supporting order documentation.
• Cultivate new business by prospecting and developing relationships with potential customers.
• Contact customers with unit prices, shipping date, anticipated delays, and any additional information as needed.
• Advise the customer on substitution or modification of the part when the part requested is not available.
• Process orders -- perform order entry, review orders for correct handling, pricing, quantities, and shipping data.
• Independently evaluate criteria and propose an appropriate price for parts.
• Assume other duties as assigned.

Requirements

• 1+ years of related applicable call center experience.
• HS Diploma or equivalent.
• Solid Microsoft Office experience.
• Strong time management and organization skills.
• Strong written and verbal communication skills.
• Demonstrates attention to detail and accuracy in work assignments.
• Ability to communicate effectively and tactfully with customers.
• Ability to thrive in a group/team environment.
• Flexible to work variable schedules, if needed.
• Ability to work under pressure comfortably.
• Ability to travel, up to 10%, for customer visits or trade shows.
• Will show up on time, as scheduled.

Skills

• Bilingual (French/English)
• Customer service
• Automotive aftermarket knowledge
• Microsoft Office
• Time management
• Organization
• Written communication
• Verbal communication
• Attention to detail
• Accuracy
• Teamwork

Location

• Mississauga, ON

Work Type

• On-site
• Full-time

Experience Level

• 1+ years of related applicable call center experience

Education Level

• HS Diploma or equivalent
• Some college coursework/degree preferred

Benefits

• Health & Wellness Benefits - Medical, Dental, Vision, and more
• Retirement Savings Plan (RSP) with a generous company match
• Paid Time Off & Holidays
• Expanded Employee Assistance Program (EAP) resources through GreenShield+
• Tuition Assistance Program
• Employee Referral Bonus Program
• Exclusive Employee Discounts
• Company-paid training
• Company-provided uniforms

About the Company

• Keystone Automotive Operations of Canada, Inc. is a division of Keystone Automotive Operations, Inc., North America's leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories.
• Our success is driven by a people-focused culture rooted in our core values: Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun.
• With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success.
• LKQ is a Fortune 500 leader (#318), operating across 25 countries with over 1,600 locations.
• LKQ is a global force of over 51,000 strong across 1,700 locations.

Equal Opportunity

• Minorities/Women/Protected Veterans/Disabled
• We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us.