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About the Role

This role is a fixed-term position for approximately 9 months to provide coverage during an employee’s pregnancy and parental leave. The Order & Collections Analyst supports the order-to-cash process by managing order entry, billing, collections, account follow-up, and basic claims support while providing timely, accurate service to internal and external customers. The role works within established procedures to maintain data accuracy, resolve routine order, billing, and account inquiries, and collaborate with cross-functional teams to support customer satisfaction, operational efficiency, and financial goals.

Responsibilities

Process and maintain customer orders, including order entry, updates, price validation, IDOC corrections, basic issue resolution, and order tracking in accordance with established procedures.
Support order fulfillment by coordinating with Business Units, Sales, Logistics, and internal teams to confirm inventory availability, manage expedited or special requests, provide Proof of Delivery, and communicate timely updates to customers.
Execute billing activities, including standard and manual billings, while maintaining accurate customer, account, and master data across internal systems and customer portals.
Perform collections follow-up, cash application support, and account reconciliation by monitoring outstanding receivables, confirming payment status, applying payments accurately, and escalating discrepancies for resolution.
Assist with customer service, claims, disputes, and account inquiries by preparing documentation, tracking status, responding to order and billing questions, and supporting issue resolution with cross-functional teams.

Requirements

1 year of experience in customer service, order processing and/or supply chain management.
Understanding of ERP systems, especially Sales and Distribution
Basic understanding of Credit and A/R.
Proficiency in Microsoft Office suite, especially Excel, Word and Power Point.
Strong verbal and written communication skills, ability to work both independently and in a team environment, strong organizational, analytical and problem solving

Skills

Microsoft Office Suite
Excel
Word
Power Point
ERP systems
Sales and Distribution
Credit and A/R
SAP- Sales and Distribution Module

Location

hybrid home/office workplace

Work Type

hybrid
fixed-term

Experience Level

1 year of experience

Education Level

Bachelor's Degree preferred

Salary/Compensations

$43,859 to $58,478

Benefits

competitive pay and benefits
innovative work-life balance opportunities
monthly “Free Fridays”
early shutdowns on Fridays throughout the year
half-days during the summer

About the Company

Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational.
We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe.
Join us on our mission to fill the world with emotion through the power of creativity and technology.
Purpose Fill the world with emotion, through the power of creativity and technology.
Values Dreams & Curiosity Pioneer the future with dreams and curiosity.
Diversity Pursue the creation of the very best by harnessing diversity and varying viewpoints.
Integrity & Sincerity Earn the trust for the Sony brand through ethical and responsible conduct.
Sustainability Fulfill our stakeholder responsibilities through disciplined business practices.

Equal Opportunity

Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective.
We strive to create an inclusive environment, empower employees and embrace diversity.
We encourage everyone to respond.
All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Sony Electronics Inc. and Sony of Canada ULC. provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.
Recruitment Fraud Notice We are aware that unauthorized individuals or organizations may attempt to impersonate our company through fraudulent job postings to solicit personal information or payments from applicants.
To protect your personal information, always verify that any job posting you respond to also appears on our official Careers page: www.sonyjobs.com.
Be advised that we never request personal identifying information (such as Social Security numbers, bank details, or copies of identification documents) during the initial stages of our application process.
If you have any doubts about the authenticity of a job posting or communication, please contact talenthelp@am.sony.com before submitting any information.