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About the Role

OTAVA’s senior subject-matter expert and technical authority for data protection, built on the Veeam Data Platform. This role owns the reference architecture, standards, and delivery methodology for OTAVA’s BaaS, DRaaS, and Microsoft 365 protection offerings, ensuring customer environments are recoverable, secure, and resilient. The Practice Lead sets the technical direction for Veeam and adjacent data-protection technologies, serves as the final escalation point for complex recovery scenarios, and owns OTAVA’s technical relationship with Veeam.

Responsibilities

Own the reference architecture, design standards, and delivery methodology for OTAVA’s Veeam-based data protection practice, spanning BaaS, DRaaS, and Microsoft 365 protection
Architect and size multi-tenant Veeam Backup & Replication, Veeam Cloud Connect, and Scale-Out Backup Repository (SOBR) infrastructure to meet customer RPO/RTO targets at service-provider scale
Partner with sales and solutions teams on pre-sales engagements—scoping customer requirements, leading solution design and sizing, and shaping statements of work for backup, replication, and DR services
Serve as the highest-level technical escalation point for complex backup, recovery, and DR incidents across the customer base, driving root-cause analysis and remediation
Design and enforce resilient data protection patterns such as immutability, hardened repositories, object storage with Object Lock, air-gapped/offline copies, and the 3-2-1-1-0 rule
Define and maintain standards for Veeam Service Provider Console (VSPC) deployment, multi-tenancy, monitoring, alerting, and usage-based reporting and chargeback
Build and validate disaster-recovery runbooks and orchestrated recovery using Veeam Recovery Orchestrator (VRO), including scheduled recoverability testing and audit-ready documentation
Develop automation for provisioning, configuration, and reporting using the Veeam REST API and PowerShell to improve consistency and reduce delivery time
Establish recoverability, capacity, and SLA metrics through Veeam ONE and VSPC, analyze trends, and drive continuous improvement across the practice
Own the technical relationship with Veeam as a VCSP partner—tracking roadmap, new releases, and licensing (VUL) to keep OTAVA’s offerings current
Mentor and uplevel NOC, engineering, and delivery teams on Veeam best practices through documentation, enablement, and design review—leading by standards and influence rather than direct authority
Extend practice standards to adjacent technologies, including Zerto (replication, CDP, and orchestrated failover), S3-compatible object storage, and Kubernetes workloads via Veeam Kasten
Document designs, runbooks, and operational procedures to ensure consistency, knowledge sharing, and audit-ready recovery evidence

Requirements

7+ years designing and supporting enterprise backup, replication, and disaster-recovery solutions
Deep, hands-on expertise with Veeam Backup & Replication (v12 / v13) in production—proxies, repositories, SOBR, backup copy, and replication jobs
Strong experience across the broader Veeam Data Platform, including Veeam ONE for monitoring and analytics and Veeam Recovery Orchestrator (VRO) for DR automation and testing
Hands-on experience operating Veeam in a service-provider model—Veeam Cloud Connect for off-site backup and DRaaS, and Veeam Service Provider Console (VSPC) for multi-tenant management and reporting
Experience protecting SaaS and cloud-native workloads with Veeam Backup for Microsoft 365 and Veeam Backup for AWS, Azure, and Google Cloud
Working knowledge of Kubernetes and container data protection with Veeam Kasten (Kasten K10)
Strong understanding of ransomware resilience and immutability—hardened Linux repositories, object storage with Object Lock, air-gapped copies, and the 3-2-1-1-0 rule
Experience integrating S3-compatible object storage (on-premises and cloud) for capacity tier and immutable backups
Experience with adjacent DR and replication technologies such as Zerto (CDP, replication, and orchestrated failover)
Solid platform fundamentals across VMware vSphere and/or Microsoft Hyper-V, plus Windows and Linux Server administration (the workloads Veeam protects)
Automation and scripting experience with PowerShell and REST APIs (Veeam PowerShell module a strong plus)
Strong drive to solve complex technical problems with scalable, elegant, and maintainable solutions
Expert-level troubleshooting skills with a persistent, results-oriented mindset, especially under recovery and incident-response pressure
Ability to translate business requirements—RPO, RTO, retention, and compliance—into clear technical designs
Ability to remain calm, professional, and confident in high-pressure or incident-response situations
Strong analytical and engineering mindset with attention to detail
Effective communication and presentation skills with both technical teams and non-technical or executive stakeholders, including in pre-sales and customer-facing settings
Ability to lead and influence across teams without direct authority, driving adoption of standards through credibility and collaboration

Skills

Veeam Data Platform
Backup-as-a-Service (BaaS)
Disaster-Recovery-as-a-Service (DRaaS)
Microsoft 365 protection
Veeam Backup & Replication
Veeam Cloud Connect
Scale-Out Backup Repository (SOBR)
Veeam ONE
Veeam Recovery Orchestrator (VRO)
Veeam Service Provider Console (VSPC)
Zerto
Object storage
Kubernetes
Veeam Kasten
PowerShell
REST API
VMware vSphere
Microsoft Hyper-V
Windows Server administration
Linux Server administration

Location

Remote

Work Type

Hybrid
Full-time

Experience Level

Senior
7+ years

Education Level

Bachelor’s Degree in Computer Science, Engineering, or a related technical field preferred; equivalent hands-on experience will be considered

Salary/Compensations

$145k - $165k annually

Benefits

401(k) with company match
Medical insurance
Dental insurance
Vision insurance
HSA options
Life insurance
Disability insurance
Generous flexible PTO
Paid holidays
Paid volunteer time off
Paid parental leave
Professional development opportunities
Employee Assistance Program

About the Company

OTAVA is a global leader in secure, compliant, enterprise-class cloud hosting, delivering solutions from colocation to private and hybrid cloud computing.
We are creative thinkers who love to serve others, automate where possible, and change when required.
We prioritize people—our employees and our customers—with a customer-centric focus and a commitment to helping customers protect and manage their data.
We aim for superior customer service and continuous improvement.
Our onboarding process ensures a seamless integration, and our training programs are tailored with technology vendors to foster growth.
Working at OTAVA means being part of a team that values expertise, fosters professional growth, and provides opportunities to make a significant impact.
We are pushing boundaries and shaping the future of secure, and intelligent multi-cloud solutions.
Joining OTAVA means embarking on a journey of growth, innovation, and professional fulfillment, creating an environment where you can thrive and make a meaningful impact.