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About the Role

The Director of International Sales Engineering is a technical leader responsible for overseeing the global SE organization across EMEA, APAC, and Japan. This role requires a deep understanding of international markets, including data residency, product localization, and AI adoption nuances. You will partner with International Sales Leadership to drive enterprise opportunities, grow the Channel organization, lead technical presales strategy, and cultivate a world-class International SE organization. You will serve as a trusted advisor to product, executive, and enterprise customer teams.

Responsibilities

Attract, retain, and mentor top-tier Sales Engineering talent across EMEA, APAC, and Japan.
Create a culture of excellence, continuous learning, and high performance.
Partner with International Sales Leadership to drive revenue and dive deep into complex, large-scale enterprise deals.
Develop account strategy, define technical win criteria, and align SE resources for scale.
Understand and articulate enterprise AI adoption patterns across regions.
Navigate the international AI regulatory landscape to develop the Agentic AI International GTM strategy.
Lead executive-level technical engagements with CIOs, CTOs, and IT Directors.
Serve as the internal expert on international market nuances, including regional data residency and compliance laws, localization requirements, and the specific regulatory and cultural impacts on AI adoption.
Enable and grow the international Channel organization, ensuring partners are technically equipped to position UCaaS, CCaaS, and Agentic AI solutions.
Act as the voice of the international market, analyzing data and the global competitive landscape.
Partner with Product and Engineering to ensure the roadmap reflects international needs.
Increase the effectiveness of international teams by implementing new systems and creating scalable processes across different time zones and cultures.
Build deep, enduring relationships with new and existing multinational customers.
Understand customer business challenges and map them to Agentic AI and communications portfolio.

Requirements

BA/BS degree or equivalent practical experience.
Minimum 12 years of customer-facing experience in roles such as Solution Architect, Sales Engineer, Implementation Engineer, or Solutions Consultant.
Minimum 8 years of people management experience.
Proven track record of leading in International Markets.
Hands-on experience with agentic AI, conversational AI, or AI-powered business applications.
Ability to translate business outcomes and value and engage credibly.
Ability to work independently, prioritize effectively, and balance multiple, disparate work streams.
Excellent analytical and problem-solving skills.
Determination and persistence in pursuit of goals.
Strong work ethic, initiative, and creative thinking.
Strong emotional intelligence and ability to inspire and develop direct reports.
Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Experience presenting and building relationships from C-Suite to IT Operations.

Skills

Agentic AI
Conversational AI
AI-powered business applications
UCaaS
CCaaS
Sales Engineering
Solution Architecture
Implementation Engineering
Solutions Consulting
People Management
International Markets
Data Residency
Compliance Laws (e.g., GDPR)
Product Localization
AI Adoption
Technical Presales Strategy
Channel Enablement
Product Roadmap Development
Process Improvement
Relationship Building
Analytical Skills
Problem-Solving Skills
Emotional Intelligence
Communication Skills
Interpersonal Skills
Rapport-Building
Listening Skills
Questioning Skills

Location

EMEA
APAC
Japan

Work Type

Full-time

Experience Level

Director
12+ years customer-facing experience
8+ years people management experience

Education Level

BA/BS degree or equivalent practical experience

Benefits

Competitive salary
Comprehensive benefits
Real opportunities for growth
Cutting-edge AI tools
Robust training program
Inclusive offices
Vibrant environment to cultivate collaboration and connection

About the Company

Dialpad is the AI-native business communications platform that unifies calling, messaging, meetings, and contact center.
The platform is powered by AI that understands every conversation in real time.
Over 70,000 companies globally rely on Dialpad.
Dialpad is leading the shift to Agentic AI, redefining communications platforms by enabling intelligent agents to take action and automate workflows.
The DAART initiative (Dialpad Agentic AI in Real Time) redefines what a communications platform can do.
At Dialpad, AI is integral to how teams do their best work, empowering employees with tools to move faster, think bigger, and achieve more.
The company believes every conversation matters and has built a platform to turn conversations into insight and action.
Dialpad seeks individuals who are intensely curious, hold themselves to a high bar, and embody core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Equal Opportunity

Dialpad is an equal-opportunity employer.
We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.