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About the Role

The Assistant Property Manager will support the Property Manager in the daily operations of the property, providing customer service to residents and visitors, and coordinating with site teams. This role is crucial in maintaining the smooth functioning of an affordable housing community.

Responsibilities

• Enter data in resident accounts receivable ledgers.
• Assist with resident records documentation.
• Collect rent and other income, make bank deposits, and forward receipts.
• Assist with the leasing process from initial application to move-in.
• Respond to customer service requests.
• Work outside normal business hours to respond to property needs.
• Coordinate resident engagement and events.

Requirements

• High School Diploma or equivalent.
• One (1) year of administrative, office, accounting, or customer service experience.
• Property management work experience and knowledge of applicable local and federal housing laws.
• Knowledge of real estate property management applications.
• Adhere to complex regulatory requirements.
• Maintain resident account receivable ledgers under supervision.
• Strong understanding of HUD and Tax Credit experience are essential.
• Provide customer service to residents and visitors.
• Take the initiative and provide direction to staff.
• Work with the Front Desk and Maintenance site teams.

Location

• San Francisco

Work Type

• On-site
• Full-time

Experience Level

• 1 year of experience

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $28-32 /hour

Benefits

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

About the Company

• At Mercy Housing, your work creates homes, hope, and opportunity.
• Join a mission-driven team where mercy, justice, and respect guide everything we do, from empowering residents to supporting your personal and professional growth.
• Together, we’re transforming lives through affordable housing and inclusive communities.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.