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About the Role

CBI Home Health is seeking a temporary Service Desk Analyst in Ontario to provide frontline IT support for end users, diagnose and resolve technical issues, and manage user accounts. The role focuses on delivering high-quality customer service and adhering to ITIL processes.

Responsibilities

• Provide frontline IT support for end users via phone, chat, and ticketing system.
• Diagnose and resolve hardware, software, network, and account-related issues.
• Install, configure, and support approved applications, devices, and peripherals.
• Manage user accounts, including password resets, access changes, and onboarding.
• Log, track, and resolve incidents and service requests within SLA targets.
• Deliver high-quality customer service with a focus on First Call Resolution.
• Escalate complex issues to appropriate technical teams when required.
• Perform IT asset management, including assignment, tracking, and decommissioning.
• Maintain accurate documentation of tickets, resolutions, and user interactions.
• Adhere to ITIL processes, privacy requirements, and health & safety standards.

Requirements

• 2-3 years IT Service Desk Experience.
• Strong Technical or Governance and Compliance understanding.
• Excellent verbal and written communications, interpersonal skills and political acuity.
• Proven to work well alone and in a group setting.
• Well-reasoned, logical approach to problem-solving.
• Strong communications and interpersonal skills.
• Superior Time Management.
• Ability to change & move quickly.
• Understanding & ability to speak and write in French considered an asset.

Skills

• ITIL V4 Foundation

Location

• Ontario

Work Type

• Temporary
• Full-time

Experience Level

• 2-3 years

Education Level

• Bachelor’s degree, College degree (or equivalent experience) in technology or related field.

Salary/Compensations

• $48,000 – $58,000 per year

Benefits

• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
• Comprehensive Benefit and Retirement packages.
• Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
• Employee Assistance Program.
• Paid orientation, training and development with opportunities to grow your career.

About the Company

• CBI Home Health supports people at home and in the community.
• We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country.
• Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity.
• Learn more at cbihomehealth.ca.

Equal Opportunity

• CBI Home Health is committed to a diverse, equitable, and inclusive workplace.
• We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation.
• Please advise your recruiter if you require an accommodation.