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About the Role

As our Senior Customer Success Specialist, you'll lead the onboarding and implementation experience for new clients, guiding them from kickoff through successful adoption of the BIS Safety Software platform. You'll work with a diverse portfolio of organizations, partnering with administrators, project teams, and key stakeholders to understand their operational needs and tailor each implementation accordingly. This role is ideal for individuals who enjoy educating others, simplifying complex processes, and making customers successful. A flexible schedule is required to occasionally support clients across different time zones.

Responsibilities

Lead onboarding and implementation projects for new clients, ensuring a smooth and successful transition to the BIS Safety Software platform.
Deliver engaging virtual and/or in-person training sessions tailored to each client's workflows, business processes, and learning needs.
Build trusted relationships with client administrators, project teams, and stakeholders throughout the onboarding journey.
Configure client environments, including training matrices, user setup, and implementation requirements.
Support data migration by helping clients migrate historical training records and data from previous systems into the BIS platform.
Coordinate onboarding timelines by managing training schedules, project milestones, and follow-up meetings to keep implementations on track.
Provide prompt, solution-focused support via phone and email, ensuring clients feel confident throughout their onboarding experience.
Partner with internal teams to resolve implementation challenges and continuously improve the client experience.
Identify opportunities for continuous improvement across onboarding processes, documentation, and educational resources.
Drive successful client adoption, ensuring clients are positioned for long-term success with BIS Safety Software.

Requirements

5+ years of experience in Customer Success, Client Onboarding, Software Implementation, Training, or a similar client-facing role.
Experience working with SaaS platforms or other technology products.
Demonstrated experience managing multiple client implementations/projects simultaneously.
Experience onboarding mid-market and/or enterprise clients.
Strong technical aptitude and confidence learning new software platforms.
Genuinely enjoy helping people succeed and take pride in delivering an exceptional customer experience.
Build rapport quickly and are comfortable working with stakeholders at all levels of an organization.
Excellent communicator who can explain technical concepts in a clear, approachable way.
Thrive in a fast-paced environment and enjoy managing multiple clients and priorities simultaneously.
Highly organized and able to balance competing deadlines while maintaining exceptional attention to detail.
Take initiative, solve problems proactively, and remain calm under pressure.
Naturally curious, adaptable, and excited to learn new technology.
Enjoy collaborating across teams and contributing to continuous improvement.

Skills

Change management
Data migration
Microsoft Excel
French language skills
Spanish language skills
Learning Management Systems (LMS)
HRIS
EHS
Compliance software

Location

Sherwood Park, Alberta

Work Type

Flexible working hours

Experience Level

Senior

Salary/Compensations

$65,000 - $75,000 a year

Benefits

Employee Stock Ownership Plan (ESOP)
Full medical, dental, and vision coverage
Life insurance and disability insurance
Health spending account
On-the-job training and growth opportunities
Free on-site parking

About the Company

BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance.
Since 2006, we've been building innovative software that helps companies simplify training, improve compliance, and keep their people safe.
Headquartered in Sherwood Park, Alberta, since 2006.
We build software that helps organizations manage safety training, learning, and compliance - and we’re growing!
We don’t use job titles internally - we value humility and contribution over hierarchy.
We move fast, integrate new ideas quickly, and give people real ownership of their work.
Through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you’re helping build.