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About the Role
Lead the Nespresso Westfield, Stratford boutique to achieve commercial objectives by identifying optimization opportunities and ensuring commercial deliverables and KPIs are met. Embed a culture of exceptional customer experience and empower the team to communicate the Nespresso brand purpose and exceed customer expectations.
Responsibilities
- Translate boutique commercial objectives into tangible KPIs with clear team goals.
- Develop and execute strategic plans aligned with wider business goals.
- Align employee work schedules with sales plans for appropriate floor coverage.
- Role model and develop a culture of outstanding service and customer experience.
- Advocate for being a passionate Nespresso brand ambassador.
- Inspire and develop the team, providing support and leading by example.
- Deliver a local calendar of events for brand awareness and customer engagement.
- Ensure safe and compliant day-to-day boutique operations.
Requirements
- Proven retail leadership experience, ideally in a premium or luxury retail environment.
- Passion for creating exceptional customer experiences.
- Experience building a high-performing, engaged team culture.
- Proven experience leading, coaching, and developing varied sized teams.
- Passion for creating an inclusive and positive team culture.
- Experience managing HR best practice, including performance, development, and employee relations.
- Strong commercial acumen with the ability to analyze performance and implement action plans.
- Ability to build strong relationships with customers, colleagues, and stakeholders.
- Exceptional communication and interpersonal skills.
Skills
- Retail Leadership
- Customer Experience
- Team Development
- HR Management
- Commercial Acumen
- Relationship Building
- Communication
- Interpersonal Skills
Location
- Westfield Stratford, London
Work Type
- Full-time
- Permanent
Experience Level
- Retail Leadership experience
Salary/Compensations
- Attractive Salary
Benefits
- Potential for up to a 10% annual bonus
- Private medical insurance
- Complimentary Nespresso coffee machine and monthly capsule allowance
- 25 days holiday entitlement with bank holidays on top
- Pension scheme
- A focus on personal development and growth
About the Company
- Nespresso is synonymous with luxury, innovation, and sustainability.
- Our story began with the idea to enable anyone to create the perfect cup of espresso coffee.
- We are a B Corp certified company committed to Reducing, Reusing and Recycling.
- Nestlé's values are rooted in respect, embracing diversity, and fostering an inclusive environment.
Equal Opportunity
- We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community.
- We are committed to equal opportunity for all.