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About the Role

The Assistant Director of Food & Beverage is responsible for ensuring the seamless execution of daily food and beverage operations, working in close collaboration with the Director of Food & Beverage and/or General Manager. This role upholds exceptional service standards, enhances Member experiences, and drives operational efficiency. The Assistant Director of Food & Beverage will actively oversee service teams, partner with the Executive Chef to ensure culinary excellence, and implement strategies to meet the Club’s financial goals, including revenue growth and profitability. A focus on safety, regulatory compliance, and delivering a high caliber Member experience is essential to exceeding expectations and supporting the Club’s prestige.

Responsibilities

Maintain exceptional member relations by creating a high-quality environment through staffing, programming, service operations, and maintenance.
Communicate with members individually and in groups to ensure the club exceeds their expectations.
Collaborate with the F&B team to develop and implement innovative ideas.
Ensure service teams are trained to deliver exceptional service to create memorable moments for members, including interactive dining, table-side service, and promoting specialty items.
Implement service recovery programs, ensuring staff is trained to handle and resolve member concerns effectively.
Create an excellent work environment centered on teamwork and mutual respect, focusing on member satisfaction, practicing the 3-steps of service, and meeting revenue objectives.
Select, train, and develop a qualified service excellence staff that understands the importance of member satisfaction and retention/attrition.
Utilize performance review systems, cross-training, and developmental planning to foster career advancement for employees.
Implement specific training programs to ensure club staff consistently provides high-quality service and products to members.
Conduct daily line-ups with the service team to review event details and menu items, holding weekly training sessions to reinforce standards.
Oversee front-of-house scheduling, ensuring labor targets align with the budget.
Ensure all expense control systems are in place, closely monitor department expenses, and maintain proper revenue-to-payroll ratio.
Utilize forecasting systems to anticipate needs.
Manage scheduling and time reporting for all service personnel, ensuring accuracy in hours worked and adherence to time management policies.
Complete scheduled inventories and ensure that proper administrative procedures are followed.
Ensure compliance with federal, state, and local food sanitation and safety regulations.
Stay informed of updated laws and guidelines, communicating these to the team.
Conduct daily walkthroughs in all front-of-house areas to maintain standards of cleanliness, safety, and service.
Support the Director of Food & Beverage in executing menus, promotions, and programs according to Club standards.
Interact professionally with members and guests, accommodating changes and last-minute requests as needed.
Support the Food & Beverage Director in achieving annual sales and profitability goals across all front-of-house operations.
Ensure the club consistently exceeds member expectations through strong leadership and management.

Requirements

A high school diploma or equivalent.
A minimum of 3 years of experience in Club management or related field within the Food & Beverage Industry.
Must be comfortable handling highly confidential information, such as Member and employee data.
Proficiency in computer skills including spreadsheet software, with strong leadership and effective communication skills.

Skills

Food Handlers certification
Alcohol Safety certification
TABC certification
CPR certification
Service Training
Host Training
Bartender Training
Server Assistant Training
Banquet Server Training
Beverage Cart Attendant Training
Kitchen Employee Training
F&B Refresh Training
Culinary Safety
Food Safety
Alcohol Safety
Leadership skills
Effective communication skills

Location

Austin, TX

Work Type

Full-time

Experience Level

3 years of experience in Club management or related field within the Food & Beverage Industry

Education Level

High school diploma or equivalent
Bachelor's degree in a relevant field (Preferred)

Benefits

Medical coverage
Dental coverage
Vision coverage
Life insurance
Short-term disability insurance
Long-term disability insurance
401(k) retirement savings plan
Generous paid time off and leave programs

About the Company

Invited is the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs.
Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more.
The Hills is a private golf and lifestyle club in Austin, Texas, featuring 72 holes across four championship golf courses, including a Jack Nicklaus Signature Design layout.
The courses pair thoughtful design with scenic views and variety, anchoring a broader club experience that includes racquet sports, a 22,000 square foot wellness center, resort-style pools, event spaces, multiple dining outlets, and year-round social events.

Equal Opportunity

Invited is an Equal Employment Opportunity Employer