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About the Role

To deliver the Quality Assurance Service in the fulfilment of the duties and responsibilities for quality assurance of GCH registered services with devolved responsibility for allocated homes.

Responsibilities

• Lead the preparation of relevant procedural and professional practice guidelines, including Self-Assessment and other Quality Assurance materials.
• Ensure annual Quality Assurance review plans linked to CQC Inspection Model are prepared, presented, implemented, monitored, and reviewed.
• Take a lead role in preparation for all external scrutiny of services and follow-up work resulting from external inspections by CQC, Health Watch, and Social Services.
• Develop and improve systematic approaches to quality assurance across all services.
• Prepare advice and briefing reports for the Regulation and Care Governance Senior Manager, Regional Managers, and multi-agency Adult Protection groups.
• Responsible for the preparation and content of reports, strategic plans, policy documents, improvement plans, guidelines, and case studies to support the development of good practice in quality assurance and improvement matters.
• Undertake briefings and presentations for senior meetings, external agencies, and regional managers, including the SMT and multi-agency committees.
• Ensure plans and programmes are in place across all services and that all relevant staff are registered with CQC and hold the required qualifications for registration.
• Ensure Improvement Action Plans are in place and monitored following the publication of CQC inspection outcomes for GCH care services.
• Advise the Regulation and Care Governance Senior Manager, other relevant staff, and outside agencies on quality assurance programmes, evaluations, and recommended improvement actions.
• Ensure a Quality Assurance Programme Awareness Strategy is in place and effectively built into care home managers' induction, manager development initiatives, and internal training and validation of managers.
• Set standards, policies, and procedures that ensure compliance with statutory responsibilities, national legislation, delegated authority, Council policies, aims, and objectives.
• Lead on identifying and establishing effective management arrangements for key risks within the service, compliant with the Groups policy and framework.

Requirements

• Good knowledge of the current Health & Social Care Act and associated regulations.
• Experience in planning, developing, and implementing quality assurance and service improvement approaches such as the National Care Standards and CQC Performance Inspection Model.
• Experience in self-evaluation and monitoring and evaluation strategies.
• Proven practical experience in project management, preferably in social care.
• Experience in the development of care policies and procedures.
• Experience of effective people management, including coaching and mentoring of staff.
• Extensive experience and evidence of gathering and analysing data.
• Proven experience of working in a Health or Social Care background, preferably with management experience within a residential care home.
• Proven experience of working in a responsive, flexible, and targeted way.
• Experience of undertaking investigations and drafting reports.
• Experience of detailed implementation of analytical work leading to the preparation of service improvement plans.
• Competent in the use of IT and Microsoft Office, including Word, Outlook, and Excel.

Skills

• High level of communication and interpersonal skills.
• Excellent theoretical and practical understanding of the CQC judgement framework.
• Knowledge of the principles of excellent dementia care.
• Excellent knowledge of the legislation and policies relating to the care of older people.
• Advanced knowledge and experience of planning care services.
• Excellent interpersonal, people, and presentation skills.
• Ability to communicate effectively orally and in writing with a range of stakeholders.
• Good leadership skills with the ability to motivate, develop, and involve staff at all levels to achieve a culture of continuous improvement.
• Ability to interact effectively with internal and external customers and stakeholders.
• Good planning and organisational skills.
• Ability to work under pressure to meet tight deadlines.
• Specialist skills in working with older people.
• Able to present complex information in an easily understood, accessible format.
• Stakeholder engagement skills and ability to build relationships with people at all levels of seniority.

Location

• South of England

Work Type

• Full-time
• Flexible hours
• Evenings
• Occasional weekends

Experience Level

• Management experience

Education Level

• NVQ 5 in Health and Social Care or a Management qualification (or working towards)
• Registered General Nurse Qualified (Desirable)

Salary/Compensations

• £60,000 per annum

Benefits

• Employee of the Month
• Long term service awards
• Blue Light Card
• Professional Development
• Refer a Friend

About the Company

• Gold Care Homes is a well-established national independent Care Homes group for the elderly.
• Gold Care Homes was established in 1999 and has since grown to operate 43 care homes across the South of England.
• The group offers a range of services which includes residential, nursing, frail elderly and dementia care.

Equal Opportunity

• Resilient and robust with a positive outlook, capable of delivering results to tight deadlines and under pressure.
• Innovative with a high degree of personal drive and integrity.
• Ability to interpret relevant information, analyse complex data, review alternative solutions and come to well informed decisions.
• Commitment to achieving excellence and best value in a customer focused environment.
• Full driving licence.