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About the Role

As a Senior IT Engineer at Ro, you will play a key role in ensuring a frictionless and secure experience for team members, contributing to an exceptional healthcare experience for patients. This hands-on, non-managerial individual contributor role involves building, operating, and maintaining Ro's internal systems and endpoints within a modern, cloud-native environment.

Responsibilities

• Manage and tune endpoints across macOS, Windows, ChromeOS, and VDI platforms, ensuring optimum performance, up-to-date software, and a great user experience.
• Administer enterprise browser policy, extension management, and secure defaults across the fleet.
• Build and maintain no-code/low-code automation (Tines/Okta Workflows) to streamline and proactively resolve operational tasks.
• Utilize infrastructure-as-code (IaC) to standardize provisioning and configuration management across platforms and infrastructure.
• Contribute to the development and deployment of Ro's Zero Trust strategy across device and user identity.
• Own and operate Ro's cloud-hosted VDI environment, including the underlying server infrastructure.
• Contribute to IT Engineering's GitHub repositories, building and maintaining tooling such as osquery and Santa.
• Collaborate with IT, Security, and Risk Management teams to ensure maximum protection of Ro's assets.
• Use AI coding assistants and agentic tooling to build, debug, and operate system integrations and automations.
• Fully own project implementation plans and schedules.
• Provide support to issues escalated to the IT Engineering team.
• Participate in on-call rotation approximately every 6 weeks.

Requirements

• 5+ years of IT Engineering experience, successfully designing, implementing, and maintaining systems that scale.
• Excellent understanding of endpoint management capabilities (MDM, BYOD, MAM) across platforms.
• Experience packaging and deploying software idempotently for seamless deployments.
• Experience provisioning workloads on a major cloud provider (AWS, Azure, GCP) with Terraform.
• Security instincts for granting tools and agents access to systems: least-privilege scoping, secure defaults, and a healthy skepticism about what you automate.
• Ability to move quickly, learn new technologies, and adopt new tooling as it emerges.
• Passion for building and maintaining a superior IT hygiene posture and user experience.
• Strong team player - we cross-train and level up together.
• Excellent troubleshooting skills.

Skills

• Scripting/coding and interacting with APIs via bash, Python, or low-code tools like Okta Workflows.
• AI-assisted workflows.
• Proficiency with AI coding assistants and agentic tooling for building, debugging, and operating integrations.
• Terraform.

Location

• Remote

Work Type

• Full-time

Experience Level

• Senior

Salary/Compensations

• $128,400 to $165,000

Benefits

• Competitive equity and benefits package

About the Company

• At Ro, we believe that when people achieve their health goals, they can achieve their life goals. We are building a new healthcare system where the patient is in control, designed from scratch for the digital age. Technology is core to how we deliver care, with a vertically integrated healthcare platform connecting telehealth, diagnostics, pharmacy, and logistics into a seamless, end-to-end experience for millions of patients.
• Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

Equal Opportunity

• We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.
• As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
• Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co.