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About the Role

This role is responsible for ensuring orders progress efficiently from booking through shipment by proactively identifying risks, driving escalations, improving operational visibility, and partnering closely with Contract Manufacturers, Supply Base Management, Order Management, RevOps, Logistics, and Sales. The ideal candidate thrives in a fast-paced, high-growth environment with evolving processes, complex supply constraints, and high operational ambiguity.

Responsibilities

Lead daily execution and prioritization of global fulfillment activities across all active customer orders.
Drive alignment between customer commits, backlog health, shipment readiness, and CM execution.
Monitor fulfillment risks, shipment delays, allocation impacts, and operational blockers.
Ensure accurate and timely communication of order status, commits, and escalations.
Serve as the primary operational escalation point for fulfillment-related issues with Contract Manufacturers.
Establish regular operational cadence with Contract Manufacturers.
Drive accountability for commits, shipment execution, backlog management, and issue resolution.
Escalate recurring process gaps, communication failures, and execution risks appropriately.
Proactively identify operational risks before customer impact occurs.
Utilize reporting, dashboards, backlog analysis, and operational data to identify gaps and trends.
Improve fulfillment visibility across build status, shortages, shipment readiness, and execution risks.
Partner cross-functionally to improve data accuracy and operational transparency.
Manage and mentor the Order Fulfillment team and ensure key deliverables are completed within SLAs.
Drive operational consistency, accountability, and escalation discipline across the team.
Help define team structure, workflows, responsibilities, and best practices as the organization scales.
Partner closely with OM, Supply Base Management, RevOps, Logistics, Finance, and Sales.
Support executive escalations and provide operational updates to leadership.
Collaborate on process improvements and automation initiatives to reduce manual effort and operational risk.

Skills

Order Fulfillment
Supply Chain Operations
Manufacturing Operations
Customer Operations
Operational troubleshooting
Escalation management
Working with Contract Manufacturers
Complex hardware fulfillment operations
Operating in ambiguous, rapidly changing environments
Analytical mindset
Synthesizing information across multiple systems and stakeholders
Communication
Cross-functional collaboration
ERP/CRM/backlog systems
Operational reporting tools