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About the Role

Whitney Young Health (WYH) is dedicated to providing high-quality, affordable, and accessible healthcare to a diverse community. This role assists Medical Providers in delivering maximum quality patient care and education, ensuring efficient patient flow and a safe environment compliant with regulations.

Responsibilities

• Assist Medical Providers to provide maximum quality patient care and education.
• Maintain an efficient and effective means of patient flow within the Medical Units.
• Ensure a safe environment while in compliance with local, state, and federal regulations.
• Provide care to age groups from birth and above, demonstrating knowledge of normal growth and development.
• Interpret age-specific responses to treatment and demonstrate knowledge of age-specific safety precautions and medication dosages/side effects.
• Communicate and provide age-specific data to other caregivers in an age-specific manner.
• Demonstrate knowledge of age-specific anticipatory guidance.
• View daily schedule in EMR and promptly room patients.
• Complete assignments in a timely manner with minimal assistance or overtime.
• Seek and accept additional assignments.
• Set up exam rooms, office, and stock supplies daily and as needed.
• Assist with orientation of new employees.
• Escort and direct patients to exam rooms and support services.
• Prepare patients and exam rooms as appropriate for the type of medical visit.
• Clean rooms and equipment used between each patient.
• Assist with triage procedures under the direct supervision of a medical provider or RN.
• Recognize and communicate changes in patient condition to providers in a timely manner.
• Plan for and demonstrate flexibility in personal work flow in response to changes in patient condition and unit workload.
• Assist patients with eligibility and obtaining services through various patient assistance programs.
• Ensure paperwork for assigned patients is completed (e.g., prior authorizations, transportation services, prescription services).
• Review EMR to determine if health screenings are current.
• Maintain license, registration, and certifications as required.
• Participate in performance improvement activities as requested.
• Maintain responsibility for attendance and punctuality.
• Maintain efficient, effective flow of patients by establishing work flow priorities.
• Demonstrate knowledge of current immunization practices.
• Consistently take and record accurate vital signs.
• Accurately collect and record patient data.
• Obtain computer patient data as necessary.
• Recognize high risk situations and report them immediately.
• Accurately collect CQI data and other required data.
• Maintain accurate patient telephone and written correspondence.
• Consistently maintain legible documentation.
• Accurately complete charting, referral, lab, and other forms.
• Demonstrate acceptable technical skills in providing patient care.
• Consistently follow established protocols or clinical guidelines in providing patient care.
• Consistently follow infection control policies in administering patient care.
• Consistently provide patient care in consideration of age-related requirements.
• Consistently reinforce patient and family teaching.
• Administer medications safely in accordance with relevant policies.
• Assist any provider as needed.
• Consider patient age and special needs in all care rendered.
• Keep customers informed of delays.
• Demonstrate excellence in both internal and external customer service.
• Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.
• Ensure and/or remain in compliance with local, state, and federal regulations.
• Adhere to the National Patient Safety Goals.
• Complete other duties as assigned.

Requirements

• Graduate of a registered approved program for Licensed Practical Nurses with current NYS registration.
• Basic Life Support (BLS) certification required.
• One (1) to two (2) years patient care experience.
• Demonstrated excellent customer service.
• Good communication and interpersonal skills.
• One (1) to two (2) years physician office experience (preferred).
• Basic computer keyboard knowledge (preferred).
• Flexibility to adjust to schedule changes (preferred).
• Training in laboratory/phlebotomy techniques (preferred).
• Knowledge of managed care requirements (preferred).

Skills

• Patient Care
• Customer Service
• Communication
• Interpersonal Skills
• HIPAA Compliance
• Corporate Compliance
• Client Confidentiality
• Triage Procedures
• Vital Signs Measurement
• Patient Data Collection
• Charting
• Referral Forms Completion
• Lab Forms Completion
• Immunization Practices
• Infection Control
• Medication Administration
• EMR Navigation
• BLS Certification

Location

• NYS

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• Licensed Practical Nurse (LPN)

Salary/Compensations

• $28.40 - $34.42 hourly

Benefits

• Generous time off
• Affordable health, dental and vision insurance
• 401k with safe harbor employer match
• Tuition reimbursement
• Term life insurance
• Commuter benefits

About the Company

• Whitney Young Health (WYH) provides high quality healthcare that is affordable and accessible to our diverse community.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.