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About the Role
As an Ambassador of Davidoff of Geneva since 1911, the Sales Associate is expected to be instrumental in the sales efforts within the store, and insure that each client receives the highest levels of personalized service. Service will include, but not be limited to, excellent knowledge and demonstration of products and accessories; personal product consultation, and development and maintenance of their customer client database. Embrace Company goals by taking ownership in and responsibility for commitments and standards and achieving monthly sales goals, perform routine operational tasks as assigned by the General Manager, and maintain overall appearance of the store.
Responsibilities
- Meet monthly sales goals
- Develop and maintain strong clientele/customer relationships
- Provide excellent customer service and product consultation
- Cultivate a strong client book
- Maintain and improve visual merchandising according to guidelines
- Perform routine operational tasks
- Maintain the overall appearance of the store
- Convey product knowledge as a tobacconist to sell cigars, pipes, and smoking accessories
- Seek product knowledge to act as an expert for the customer
- Communicate with customers, co-workers, and business contacts in a courteous and professional manner
- Dress in a professional manner
- Work varied hours/days, including nights, weekends and holidays
Requirements
- Associate's degree (A. A.) or equivalent from two-year College or technical school; or one – two years of luxury/tobacco retail sales experience; or equivalent combination of education and experience.
- Foreign language skills strongly preferred
- Proficient in the use of computers and computer software such as POS register systems.
Skills
- Selling skills
- Clientele/customer development skills
- Customer focus
- Ability to establish and maintain effective relationships with customers
- Ability to learn and effectively convey product knowledge
- Experience with and or ability to maintain and cultivate a strong client book
- Knowledge of or open to learning visual merchandising
- Genuine interest and experience in high-end luxury retail
- Demonstrated ability to communicate
- Excellent communication (both verbal and written)
- Ability to build and maintain client relationships
- Detail oriented
- Energetic and positive attitude
Experience Level
- One – two years of luxury/tobacco retail sales experience
Education Level
- Associate's degree (A. A.) or equivalent from two-year College or technical school
About the Company
- Davidoff of Geneva since 1911