Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Molton Brown is seeking an experienced Senior Sales Consultant to lead the team at their Bluewater Store. This role involves overseeing the sales floor, driving sales, motivating the team, and embodying the brand's commitment to customer service and luxury experiences.
Responsibilities
- Oversee the running of the sales floor.
- Assist in driving and motivating the team to achieve store sales and KPIs.
- Model delivering the principles of our customer service program.
- Provide detailed product knowledge to customers.
- Ensure sales consultants have the tools to provide excellent customer service.
- Utilize a personalized selling approach, managing the customer journey from start to finish.
- Provide sensorial customer experiences through signature services like fragrance consultations or hand and arm massages.
- Assist the team with general store related tasks, including stock management, cleaning, and replenishment.
Requirements
- Minimum of 2 years experience working in retail.
- Experience working in a supervisory capacity.
- Excellent communication skills.
- Ability to influence and motivate a team to achieve both store and personal KPIs.
- High level of personal grooming standards.
- Passion for luxury.
- Champion brand values.
- Flexibility in working arrangements to suit business requirements.
Skills
- Leadership
- Coaching
- Training
- Brand ambassadorship
- Customer service
- Product knowledge
- Personalized selling
- Stock management
Location
- Bluewater Store
Work Type
- 11-month fixed term contract
- 30 hours a week
Experience Level
- Senior
- Minimum 2 years retail experience
- Supervisory capacity experience
Salary/Compensations
- Hourly rate of £14.35
Benefits
- 50% staff discount on Molton Brown products.
- 22 days holiday + Bank Holidays.
- A day off for your birthday.
- Quarterly store bonus scheme up to 0.35% of retail sales if store targets are reached.
- Free product allocation every quarter up to 5 Molton Brown eligible items.
- Access to discounts/cashbacks from high street retailers.
- Enhanced family leave.
- Healthcare Plan.
- Wellbeing Support.
- Recognition Awards.
- Season Ticket Loans / Cycle To Work Scheme.
- Ongoing development and the opportunity to enhance skills.
- Company Pension Scheme.
- Learning and development opportunities within our business and across our brands.
About the Company
- Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style.
- Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio.
- Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.
- Molton Brown is part of Kao founded in Japan in 1887.
- At Kao, we believe the diversity of our teams strengthens our global mission.
- Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.
- Kao's purpose is Kirei – Making Life Beautiful.
Equal Opportunity
- We believe the diversity of our teams strengthens our global mission.
- Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.
- A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, the Charity Committee, and DE&I communities (region dependant).