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About the Role

Support and optimize Allied’s Yardi application environment to enable efficient, secure, and reliable business operations. Provide application support, system administration, configuration, testing, reporting, and user access responsibilities to ensure the stability and effectiveness of Yardi and related business applications.

Responsibilities

• Provide reliable day-to-day support for core Yardi functions.
• Provide hands-on support for Yardi Voyager and related Yardi modules.
• Troubleshoot application issues, investigate root causes, and resolve user-reported problems.
• Support business users across Finance, Property Accounting, Operations, Property Management, Leasing, and other teams.
• Document support tickets, resolutions, recurring issues, known workarounds, and escalation steps.
• Identify opportunities to reduce repeat issues through better configuration, documentation, training, or process changes.
• Escalate complex issues to appropriate internal or external support.
• Support Yardi configuration activities including users, roles, permissions, menu access, workflows, properties, entities, and related setup.
• Assist with setup and maintenance of Yardi workflows, tasks, menus, reports, packages, groups, and configuration items.
• Support controlled setup in production environments, including Live report setup, task setup, package loading, and other configuration changes.
• Assist with specialized setup activities such as cheque format setup, custom tables, and other Yardi configuration items.
• Support Facility Manager, Voyager, Residential, Commercial, and related Yardi components.
• Maintain clear documentation for configuration changes, approvals, testing, and implementation steps.
• Support user onboarding, offboarding, role changes, permission updates, and access troubleshooting.
• Help maintain consistent access structures across Yardi and related business applications.
• Support monthly audit reporting, access reviews, and control-related documentation.
• Identify access inconsistencies, segregation-of-duties concerns, or outdated permissions and escalate.
• Ensure access changes are documented, approved, and aligned with internal processes.
• Support testing for Yardi enhancements, fixes, configuration changes, integrations, and upgrades.
• Prepare or assist with test scripts, test evidence, issue logs, and validation activities.
• Support UAT coordination with business users and document testing outcomes.
• Assist with release preparation, deployment validation, and post-implementation support.
• Help ensure production changes are reviewed, tested, approved, documented, and communicated.
• Support issue tracking during project implementations and operational enhancements.
• Support Yardi reporting needs, including report setup, troubleshooting, validation, and user support.
• Help investigate data issues affecting reports, workflows, integrations, and operational processes.
• Support ETL imports, data validation, and related troubleshooting activities.
• Work with Technology, data and reporting teams, vendors, and business users to resolve reporting or integration issues.
• Help maintain confidence in Yardi data by identifying recurring data quality issues and supporting corrective actions.
• Assist with escalations to Yardi and other vendors by preparing issue details, screenshots, examples, replication steps, and business impact summaries.
• Track vendor tickets, follow-ups, status updates, decisions, and resolutions.
• Participate in vendor calls, support reviews, and troubleshooting sessions.
• Translate technical or system issues into clear, practical updates for business users.
• Build effective working relationships with business stakeholders, Technology, vendors, and the Business Applications team.
• Create and maintain support documentation, job aids, configuration notes, runbooks, and standard operating procedures.
• Document known issues, recurring problems, and common resolution steps.
• Help improve support intake, ticket triage, prioritization, and resolution practices.
• Identify process gaps, documentation gaps, and opportunities to standardize Yardi support.
• Support the Business Applications team in building a more resilient, scalable, and less person-dependent support model.

Requirements

• 3+ years of experience supporting Yardi, real estate applications, ERP systems, finance systems, or business applications in an enterprise environment.
• Hands-on experience with Yardi Voyager or related Yardi modules.
• Experience supporting application configuration, user access, permissions, workflows, reports, or production setup.
• Strong troubleshooting skills and ability to investigate issues across users, configuration, data, processes, and system behaviour.
• Experience supporting testing, UAT, change validation, or production releases.
• Strong documentation skills, including support notes, configuration details, process steps, and user-facing guidance.
• Ability to work with business users and translate system issues into clear, practical explanations.
• Strong attention to detail, especially when working with access, financial processes, production configuration, or reporting.
• Ability to manage multiple requests, prioritize work, and escalate risks or blockers appropriately.
• Comfort working with Technology, business teams, vendors, and external support partners.
• Experience in commercial real estate, property management, REITs, finance, accounting, leasing, construction, or asset-intensive environments.
• Experience with Yardi Commercial, Facility Manager, Residential, Payscan, Job Cost, Construction Manager, Forecast Manager, CommercialCafe, or related Yardi products.
• Experience with SQL, SSRS, Power BI, ETL processes, reporting tools, or data validation.
• Experience supporting cheque formats, custom tables, workflows, task setup, menu setup, or Live/production configuration in Yardi.
• Experience with application access reviews, audit support, segregation of duties, or control documentation.
• Experience working with Yardi support, implementation partners, consultants, or managed service providers.
• Experience with Concur, Argus, SharePoint, Deal Manager, or other real estate/business applications.
• Experience creating SOPs, runbooks, support playbooks, training guides, or knowledge base articles.
• Familiarity with change management, release management, incident management, or IT service management practices.

Skills

• Yardi
• Yardi Voyager
• Application Support
• System Administration
• Configuration
• Testing
• Reporting
• User Access Management
• Troubleshooting
• Documentation
• SQL
• SSRS
• Power BI
• ETL Processes
• Data Validation
• Change Management
• Release Management
• Incident Management
• IT Service Management

Location

• Canada

Work Type

• Onsite
• In-person culture

Experience Level

• 3+ years of experience

Salary/Compensations

• $65,000 - $80,000 a year

Benefits

• Shared financial success and an ownership mindset
• Performance-based bonus programs
• Retirement savings program
• Vacation
• Six personal days
• Half-days before statutory holidays
• Comprehensive, company-paid health benefits
• Vision and dental coverage
• Healthcare spending account
• Employee assistance program
• Paid volunteer day

About the Company

• Allied is a leading owner-operator of distinctive urban workspace in Canada’s major cities.
• Our work is grounded in a clear purpose: to provide knowledge-based organizations with distinctive urban environments that support creativity, connectivity and human wellness.
• Our vision is more expansive. We seek to make a continuous contribution to cities and culture that elevates and inspires the humanity in all of us.
• Real estate, for us, is not a passive investment. It is a profoundly human endeavour, one that must promote wellness, sustainability, diversity and creativity—today and for generations to come.
• Allied is also a place to build a career of consequence. If you are looking for work that is thoughtful, tangible and enduring—work that contributes meaningfully to cities and the people who inhabit them—you will find purpose here.

Equal Opportunity

• We are committed to hiring the most qualified candidates with a dedication towards supporting diversity, equity and inclusion across our organization.
• All qualified applicants will receive consideration for employment without regard to gender, ethnicity, origin, sexual orientation, disability and socioeconomic background.
• Diverse perspectives strengthen our organization and help us deliver better outcomes for our tenants, partners and communities.
• All qualified candidates are encouraged to apply.
• We strive to provide an accessible recruitment experience and welcome reasonable accommodation requests at any stage of the recruitment process.