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About the Role

We are seeking experienced candidates for our Client Success team to work with top-tier clients in a growing market. The ideal candidate will have experience building collaborative client relationships, understanding the digital advertising landscape, fluency in programmatic advertising and RTB, and strong communication and problem-solving skills. You will report to the Director of Client Success and collaborate with Sales, Supply, Analytics, and Product teams to ensure client success across managed and self-service advertising campaigns.

Responsibilities

• Manage Vistar’s demand clients across managed and self-service buys.
• Understand the Vistar Media platform, its core product offerings, and communicate how it can meet client objectives.
• Respond to RFPs and create comprehensive media plans for existing and potential clients.
• Partner with Sales to manage client relationships and client satisfaction, including determining client goals, deliverables, asset management, and delivery to achieve campaign success.
• Grow client platform usage and improve results through training and onboarding self-service clients.
• Communicate directly with agencies, brands, DSPs, internal teams and external vendors as necessary.
• Upsell and renew existing clients with innovative ideas that focus on retention and growing business.
• Collaborate with cross-functional teams to troubleshoot technical issues and enhance product capabilities to improve and streamline user experience.

Requirements

• Bachelor’s degree
• 3-5 years experience working in client success role within the media or advertising industry.
• Experience with the programmatic ecosystem, RTB, DSPs, SSPs, DMPs.
• Understanding of ad tech, media buying, planning, ad operations, trafficking, and analytics.
• Proficiency working in ad platforms, ad verification, and with measurement partners such as DCM, Sizmek, Salesforce, IAS, DoubleVerify, MOAT, Nielsen, Millward Brown, ResearchNow, etc.

Skills

• Programmatic advertising
• RTB landscape
• Communication skills
• Problem-solving skills
• Time management skills
• Ability to multi-task

Location

• Remote

Work Type

• Full-time

Experience Level

• 3-5 years

Education Level

• Bachelor's degree

Benefits

• Comprehensive health benefits
• RRSP contribution + matching
• Life Insurance
• Short term disability
• Long term disability
• Company-wide and team-specific entertainment budgets for both in-person and virtual team building
• Other voluntary plans

About the Company

• Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier.
• Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight.
• From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world.
• As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.

Equal Opportunity

• Recruiting fraud is a serious issue facing jobseekers. Please be aware that Vistar Media would never require personal information (such as bank account information) during the interview process. Should an employee from Vistar Media reach out to you, that communication will come from an @vistarmedia.com email address. During a typical interview process, you will have several phone, video, and/or in-person interviews with multiple Vistar Media employees before a hiring decision is made. We do not require payment from applicants for training or other costs incurred, nor do we offer compensation before hiring.