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About the Role

As a Payments Manager at Verto, you will be a key player in optimizing and scaling our payment operations. You will be responsible for overseeing the day-to-day execution of payment processes, ensuring efficiency, reliability, and security. This role requires a blend of strategic thinking and hands-on operational management, working closely with various internal teams to drive continuous improvement and support Verto's rapid growth.

Responsibilities

• Oversee and improve daily payment operations, managing payment queues and ensuring timely and accurate processing of transactions.
• Serve as the primary escalation point for all payment-related incidents, leading swift resolution and conducting root cause analysis to prevent recurrence.
• Develop, document, and implement new operational processes to ensure they are robust, compliant, and scalable for hyper-growth.
• Lead the successful execution of critical payment related projects from initiation to completion, ensuring adherence to timelines and quality standards.
• Analyse key operational data and payment metrics to identify trends, gain insights, and pinpoint areas for improvement.
• Work cross-functionally with product, technology, compliance, and customer success teams to align on strategic objectives and ensure seamless execution.
• Build and maintain strong relationships with internal and external stakeholders, providing clear and concise reports on project status and operational performance.
• Collaborate with engineering and product teams to enhance payment infrastructure, improve reconciliation processes, and expand Verto's global payment capabilities.
• Work closely with Compliance and Risk teams to ensure all payment products and processes meet regulatory standards and mitigate operational risks.
• Contribute to the development and implementation of strategies to prevent fraud and financial crime.

Requirements

• Minimum 5 years payments experience in top financial service or Fintech environments, with demonstrable experience managing a team.
• Proven experience in a payment operation or similar role in a fast-paced environment.
• Demonstrable success in driving and managing payment operation projects, and driving process improvements.
• A strong understanding of cross-border payment systems, multi-currency processes, and FX operations.
• Experience with incident management principles and best practices in a real-time payments context.
• Card and/or safeguarding experience is a plus.
• Exceptional analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
• Strong organizational skills and the ability to manage multiple concurrent workstreams.
• Excellent communication and stakeholder management skills.
• A proactive, detail-oriented, and resilient mindset, comfortable working independently and collaboratively.
• Proficiency of data analysis tools like Excel/Gsheets and SQL.

Skills

• Excel/Gsheets
• SQL

Location

• Work-From-Anywhere policy for certain durations

Work Type

• Flexible work arrangements

Experience Level

• Minimum 5 years payments experience

Salary/Compensations

• Industry Competitive Compensation & Benefits
• Yearly salary review based on inflation, personal and business performance

Benefits

• Insurance paid by the company
• Health and wellness benefits (with specific added benefits depending on the location of the role)
• Access to entire Udemy’s library
• Budget for professional development courses
• Integration programme (opportunity to work from our global offices)
• Regular team social events
• Pension scheme (depending on the role location)
• Exposure to work with globally distributed teams
• Location specific benefits like car lease policy, cycle to work, gym membership, etc.
• Generous paid time off

About the Company

• At Verto, we're on a mission to democratise global finance and empower businesses in Emerging Markets to reach the world.
• Founded by British-Nigerian entrepreneurs Ola Oyetayo and Anthony Oduu, our roots in Africa provided a firsthand understanding of the significant challenges businesses face with cross-border payments, ranging from illiquid currencies and high fees to slow transactions.
• Africa remains a core focus, as we're committed to bridging the gap between emerging and developed markets and fostering global economic growth.
• What started as an FX solution for the Nigerian Naira has evolved into a market-leading platform, enabling thousands of businesses to seamlessly transfer billions of dollars annually.
• We believe that where you do business shouldn’t determine your success or ability to scale.
• We're creating equal access to the easy payment and liquidity solutions that are already a given in developed markets.
• We're backed by world-class investors including Y-Combinator, Quona, and MEVP.
• Verto received the Milken-Motsepe Prize, appeared on CNBCs list of fastest growing UK companies, the Deloitte Fast 50 and Sifted’s fastest-growing UK tech companies.
• We are building a seamless cross-border payment future.
• Join us as we continue to grow and transform global finance.
• Our Core Values: Champion the Mission, Be the Best, Work as One, Go the Extra Mile, Customer First, Run with It.

Equal Opportunity

• Verto is an equal opportunities employer and we value diversity.
• Anyone seeking employment at Verto is considered based on Merit, Competence, Qualifications and their Talent.
• We are proud to be a truly international team and we do not discriminate in our hiring process.