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About the Role

Provide production support for a portfolio of Client Technology and Global Investment Banking applications, ensuring stability, automation, and efficient release management.

Responsibilities

• Provide L2/L3 production support for front‑office users across global platforms
• Manage incident, problem, and change (ITIL) processes
• Coordinate releases, bug fixes, and enhancements with internal teams and vendors
• Improve system reliability through monitoring and automation (DevOps/CI-CD)
• Perform capacity planning and disaster recovery coordination
• Maintain documentation, runbooks, and knowledge sharing
• Partner with business, technology, and compliance teams
• Participate in on-call / weekend release rotation

Requirements

• 7 to 12 years of experience in Application/Production Support
• Prior experience in Capital Markets / Investment Banking platforms strongly preferred
• Strong analytical, communication, and stakeholder management skills
• Ability to operate in a fast-paced, high-pressure trading environment
• Proactive, detail-oriented, and automation-focused mindset
• Bachelor's degree in Computer Science or equivalent

Skills

• Production Support (L2/L3) in enterprise applications
• Scripting / Automation: Python (or similar)
• Systems & Databases: Linux/Windows + SQL
• ITIL Processes: Incident, Problem, Change Management
• Monitoring & Stability mindset (proactive support, root cause analysis)
• Monitoring Tools: Geneos, AppDynamics, Dynatrace
• Scheduling Tools: Control-M / Autosys
• DevOps / CI-CD: Jenkins, GitHub, Ansible
• Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes
• Knowledge of Salesforce / Capital Markets platforms

Location

• Posted Location

Work Type

• Full-time

Experience Level

• 7-12 years

Education Level

• Bachelor's degree in Computer Science or equivalent

Salary/Compensations

• 80,000 - 90,000

Benefits

• Paid time off based on employee grade (A-F): Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs

About the Company

• Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
• It is a responsible and diverse group of 340,000 team members in more than 50 countries.
• With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
• It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Equal Opportunity

• Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace.
• All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.