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About the Role
As a Customer Advisor at CarMax, you will be the primary liaison between customers and technicians, ensuring transparency and trust throughout the service and repair process. This role is ideal for individuals who thrive in a fast-paced, customer-focused environment and seek career growth within a Fortune 100 Best Company to Work For®.
Responsibilities
- Deliver outstanding customer service by greeting all service customers warmly and professionally.
- Manage service communications by assisting with incoming calls and providing timely updates on vehicle status.
- Create and process repair orders accurately, ensuring proper routing to technicians.
- Review and finalize repair documentation for accuracy before invoicing.
- Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
- Handle service payments and cash management with precision and integrity.
- Balance multiple priorities in a high-energy environment while ensuring customer concerns are resolved promptly.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Requirements
- Exceptional communication and interpersonal skills, both in person and over the phone.
- Strong customer service focus, consistently providing an iconic customer experience.
- Ability to read, interpret, and maintain accurate records using intermediate computer skills.
- Collaborative mindset to work effectively across departments.
- Comfortable performing multiple tasks in a fast-paced, dynamic setting.
- Ability to stand or walk for extended periods.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Commitment to safety standards and compliance, including proper use of PPE and adherence to CarMax policies.
Skills
- Communication skills
- Interpersonal skills
- Customer service
- Computer skills
- Record keeping
- Collaboration
- Multitasking
- Problem-solving
Location
- Santa Rosa, California
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $28.32 - $28.32 per hour
Benefits
- Paid sick time
- Paid vacation time
- Paid holiday time
- Holiday Premium Pay
- Paid time away with no specified limit for full-time salaried associates (subject to manager approval)
About the Company
- CarMax is the nation's largest retailer of used cars with stores from coast to coast.
- We believe work should feel meaningful and rewarding, with opportunities to make an impact every day.
- CarMax revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process.
- Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer.
- With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For®.
- We are committed to helping our communities thrive.
- As an associate, you are part of an innovative movement to empower the modern customer and drive progress.
- CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.
- Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences.
- We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Equal Opportunity
- CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.