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About the Role

As a Forward Deployed Engineer (FDE), you are part of an elite technical hybrid—part software engineer, part strategic consultant. You will be embedded with our most strategic customers to solve their most complex, high-stakes technical blockers, ensuring our technology delivers measurable ROI.

Responsibilities

• Lead complex end-to-end deployments of Zendesk’s AI Agents and LLM-powered workflows, owning discovery, technical scoping, system design, and production rollout.
• Remove technical blockers and act as the final line of defense for complex technical escalations.
• Design and code custom integrations and agents, personally writing critical code, configuring RAG architectures, and ensuring seamless integration with legacy tech stacks.
• Act as the field's voice, turning customer friction into product roadmap features by working between the customer’s IT team and Zendesk’s core Product/Engineering teams.

Requirements

• Thrive in ambiguity and map undocumented APIs to find a path to victory without a playbook.
• 5+ years of experience writing production-grade code.
• Proficiency in Python (for AI/Data) and JavaScript/TypeScript (for frontend/integrations).
• Familiarity with Ruby or Java is a plus.
• Comfortable navigating the entire stack—from React-based UIs to REST/GraphQL APIs, cloud infrastructure (AWS) and Metaflow.
• Deep understanding of the LLM ecosystem, including model performance evaluation, context window management, and enterprise-grade AI guardrails.
• Ability to explain complex architectural trade-offs to a CTO while simultaneously pair-programming with a customer’s lead dev.

Skills

• Python
• JavaScript
• TypeScript
• React
• REST
• GraphQL
• AWS
• Metaflow
• LLM ecosystem
• AI Agents
• LLM-powered workflows
• RAG architectures

Location

• US

Work Type

• Hybrid
• Remote

Experience Level

• 5+ years of experience writing production-grade code

Salary/Compensations

• OTE (On Target Earnings) range for this position is $200,000.00-$300,000.00 with a pay mix of 80/20 (base/commission).

Benefits

• Bonus
• Benefits
• Related incentives

About the Company

• Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
• Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
• Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
• Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
• Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.
• With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

Equal Opportunity

• As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
• Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
• Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
• We are an AA/EEO/Veterans/Disabled employer.
• If you are based in the United States and would like more information about your EEO rights under the law, please click here.
• Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
• If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.