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About the Role

The Leasing Specialist acts as the property's sales representative and provides front-line customer service. Primary duties include greeting prospects, professionally presenting community amenities, and securing lease agreements from qualified prospects. This role is very service-oriented, striving to make prospects and residents feel welcome and comfortable.

Responsibilities

• Lease apartments and aggressively sell the products and services of the property.
• Develop, refine, and effectively implement excellent telephone and personal sales skills.
• Respond to site visit or telephone inquiries, conduct site tours, and effectively sell to prospects.
• Work to optimize occupancy limits while maximizing an effective lease renewal program.
• Transport and show prospects around the property, all property amenities, model apartments, and available apartments.
• Work with property management staff to develop and implement sales and marketing strategies, including corporate outreach.
• Increase property traffic levels, maintain closing ratios, and work to achieve and exceed budgeted occupancy percentages.
• Maintain thorough product knowledge of the assigned property and major competition through site visits, tours, and telephone surveys.
• Prepare all lease-related paperwork accurately and in a timely manner.
• Communicate and explain all lease documents to new and existing residents.
• Ensure all documents are completed prior to resident move-in.
• Follow established policies and procedures regarding the qualifications, screening, and acceptance of applicants for residency.
• Assist with managing the day-to-day operations of the apartment community.
• Direct the efforts of on-site staff to ensure apartments are ready for move-in and are maintained satisfactorily.
• Assume responsibility for property operations when the Leasing Specialist is the senior management staff person on-site.
• Maintain company customer service standards.
• Respond to resident requests and work with residents to minimize and resolve problems and complaints.
• Follow through to ensure issues are resolved.
• Maintain prospect, traffic, and leasing data and assist with other computer data entry as necessary.
• Assist with monthly closing as required.
• Deliver resident gifts, inspect units on move-in day to ensure units are ready.
• Assist with planning and hosting resident parties and functions.
• Follow the property lease renewal program to maximize resident renewals.
• Participate in company training classes and meetings as required.

Requirements

• High school diploma or equivalent.
• Ability to read and write English fluently.
• Ability to perform basic to intermediate mathematical functions.
• Ability to deal well with people and get them to feel comfortable quickly.
• A valid driver's license and current automobile insurance is required.
• Real Estate License (when required by the state).

Skills

• Professional image
• Strong organizational skills
• Strong verbal skills
• Strong customer service orientation
• Assertiveness
• Ability to "close" a sale
• Ability to accurately perform basic to intermediate mathematical functions

Location

• RiverTrace, West New York, NJ

Work Type

• Full-time

Experience Level

• No previous work or property management experience required

Education Level

• High school diploma or equivalent

Salary/Compensations

• $50,000-$56,000

Benefits

• Medical
• Dental
• Vision
• FSA
• Company paid life insurance
• Supplemental insurance programs
• 401(k)
• Discretionary match

About the Company

• RHO Residential is a premier property management company specializing in Class-A luxury apartment communities, with a primary focus on the New Jersey market.
• Our comprehensive services include leasing, marketing, financial management, maintenance operations, and resident relations, all tailored to deliver exceptional living experiences.
• We prioritize a people-first approach, fostering meaningful connections with residents and property owners alike.
• Join our team at RHO Residential and help us redefine property management with passion, purpose, and people at the heart of everything we do!

Equal Opportunity

• RHO Residential II is an equal opportunity/affirmative action employer.
• RHO Residential II does not discriminate against applicants on the basis of race, creed, nationality, sex, color, religion, national origin, ancestry, age, genetic information, mental or physical disability, marital status, familial status, domestic partnership status, civil union status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, military status or any other category protected by federal, state or other law applicable in the location of employment.