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About the Role

An Account Manager is a sales professional responsible for managing client relationships and acquiring new clients within a specific sales territory. This role involves installing, educating, and training customers on product features and benefits, acting as the face of the company in the local community.

Responsibilities

• Evaluate customer communication needs and propose appropriate solutions.
• Install video products, routers, switches, TVs, and cables.
• Provide in-depth customer training on video relay services and product functionality.
• Develop and maintain positive relationships with assigned customers.
• Maintain customer interest through written correspondence, phone calls, online demonstrations, and onsite visits.
• Proactively manage sales opportunities through the sales process to close.
• Provide onsite and remote support to assigned customers post-installation.
• Develop a network in the local deaf community by soliciting referrals and installing products for qualified customers.
• Maintain account and territory records using Salesforce.com and other company tools.

Requirements

• Fluency in American Sign Language (ASL) and in-depth knowledge of the Deaf Culture is required.
• Strong technical skills, including understanding of the Internet, firewalls, routers, modems, switches, and hubs.
• Prior installation experience is desirable.
• Excellent communication skills.
• Must live within commuting distance of a Purple office location or be able to work from a local home office equipped with high-speed Internet.
• Must have a personal automobile and a valid driver's license.
• Must be able to travel extensively by car in the assigned region and by air on occasion.
• Prior experience in a sales or customer support role is a definite plus.

Skills

• American Sign Language (ASL)
• Deaf Culture knowledge
• Technical skills
• Internet
• Firewalls
• Routers
• Modems
• Switches
• Hubs
• Sales
• Customer support
• Communication skills
• Salesforce.com

Location

• Local home office
• Company and customer sites
• Out-of-state

Work Type

• Business or home office environment
• Travel required

Experience Level

• Prior installation experience is desirable
• Prior experience in a sales or customer support role is a definite plus

Salary/Compensations

• Competitive compensation package
• Base salary
• Sales commissions

Benefits

• Benefits