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About the Role

This role is responsible for handling inbound calls for reservations, guest service inquiries, and directing calls appropriately. The position requires providing accurate hotel information and maintaining call records.

Responsibilities

• Respond to inbound calls for reservations, guest service questions, and appropriate transfers to other departments.
• Handle guest queries and requests via phone, fax and email.
• Relay written and verbal messages to appropriate people.
• Gather necessary caller information to ensure correct call routing.
• Provide accurate information concerning hotel location, directions, amenities, and facilities.
• Maintain the switchboard area.
• Update and maintain accurate records of all calls received and relayed.
• Provide assistance to other departments and perform other duties as assigned by the Director of Front Office.
• Assist the Front Desk as necessary.

Requirements

• Minimum of 3 years front desk or reservations experience in a Hotel or related industry.
• Experience within a luxury hotel environment is a plus.
• Excellent oral/written communication and interpersonal skills.
• Ability to interact with all levels of guests in a professional and cordial manner.
• Pleasant telephone voice.
• Exceptional organizational and problem-solving skills.
• Self-motivated and detail-oriented.
• Computer literate with MS Office applications.
• Familiarity with hospitality programs like Opera is preferred.
• Flexible shift availability including evenings, weekends, and holidays.

Skills

• Front desk operations
• Reservations management
• Guest services
• Call handling
• Communication (oral/written)
• Interpersonal skills
• Organizational skills
• Problem-solving skills
• MS Office applications
• Opera (preferred)

Location

• Toronto

Work Type

• Full-time

Experience Level

• 3+ years

Salary/Compensations

• Hiring rate up to the midpoint of the pay range, with potential for up to the range maximum for exceptional candidates.

About the Company

• Hotel X Toronto is committed to accommodating people with disabilities as part of its hiring process.
• Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.

Equal Opportunity

• Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.