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About the Role

Join our growing Enterprise Customer Success team to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation. You will manage a growing book of business, drive adoption and outcomes leading to renewals, expansion, and advocacy, and serve as the link between customers, partners, and our Product Development teams.

Responsibilities

• Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising
• Become a specialist in the Smartly.io platform and digital advertising to solve problems, provide best practices, and offer consultative advice
• Build and foster strong relationships with customers and partners like Facebook and Pinterest
• Be the voice of customers to inform our sales process and product roadmap
• Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
• Help build a world-class Customer Success organization by contributing to a knowledge library, optimizing internal processes, and enhancing Customer Success initiatives

Requirements

• Possess 5+ years of relevant experience in a customer success or similar customer-facing function
• Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc)
• Are highly empathetic, with a positive attitude and a strong desire to help customers reach their goals
• Have a results-driven mentality, with a bias for action and collaboration
• Able to explain complex concepts clearly and translate data into insights
• Have self-driven, entrepreneurial spirit
• Strong spoken and written communication skills
• Able and willing to travel for meetings, conferences and industry events (when possible)

Skills

• Social advertising
• Customer success
• Relationship building
• Collaboration
• Communication

Location

• Hybrid

Work Type

• Full-time

Experience Level

• 5+ years

Salary/Compensations

• $75,000 - $100,000

Benefits

• Five weeks paid time off (PTO)
• 11 company paid holidays
• Unlimited sick days
• Generous healthcare packages
• Mental health benefits
• Monthly wellness benefit
• Learning reimbursement opportunities
• 401K plus matching
• Equity grants for all new employees
• Volunteer time off days
• Company donation matching opportunities
• Choice of computer (MAC or PC)
• Stock options
• Medical/dental/vision insurance
• Retirement savings benefits
• Parental leave
• Life insurance
• Disability benefits

About the Company

• Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.
• Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence.
• We power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
• Smartly is recognized as a Leader in The Forrester Wave: Creative Advertising Technologies.
• We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms.
• Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands reach and engage consumers.
• Smartly is a multinational and diverse team of 750+ employees from 60+ nationalities, working in 13 countries.
• We aim to create and maintain an inclusive environment where everyone feels respected and heard.
• Our Diversity, Equity & Inclusion approach is at the heart of our company.

Equal Opportunity

• We want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.