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About the Role

The CXA-Merchandising Retail Operations Associate will deliver Operational Excellence that enables the Atlas Experience to customers that is Fun, Memorable, Personalized, Effortless, and Value Added. The role contributes actively and positively to the sales-merchandising culture at retail, leading functions including replenishment, visual merchandising, inventory management, and event setup.

Responsibilities

• Coordinate daily morning replenishment activities by flowing stock to the sales floor.
• Assist the sales team to efficiently put away replenishments.
• Surface issues with auto-replenishment, overstock, and inventory for resolution.
• Perform post auto-replen Out of stock procedure as per process.
• Partner with the Inventory team to perform cycle counts and correct discrepancies.
• Perform inventory investigations and escalate concerns in line with SOP.
• Ensure all sections are merchandised to the standard outlined in the Section Perfection Playbook.
• Perform scheduled store walks to identify problem areas and partner with the POD team to close gaps.
• Perform adjustments to transfer order min/max levels when observing out-of-stock items.
• Suggest adjustments to purchasing reorder min/max values based on SKU performance data and OOS frequency.
• Create interactive and engaging displays to encourage play and trial.
• Maintain full bays at all times and react daily to stock-outs with extra facings and substitute items using the Black Dot Program.
• Identify the need for section reflow where stock outs are excessive and the black dot program will not work.
• Partner with CXM and Purchasing to escalate stock deficiencies.
• Replace empty hooks with adjacent double facings and substitutes in accordance with the Section Perfection Playbook Black Dot Program.
• Maintain signage standards in accordance with the Section Perfection Playbook.
• Coordinate with marketing and purchasing to execute large signage drops.
• Execute promo plans, sales, and events through coordination with all stakeholders.
• Execute event setup by auditing flyers, product locations, and pricing.
• Participate in and promote a culture of ongoing cleaning and section maintenance.
• Acknowledge customers while on the sales floor.
• Filter customers through appropriate sales channels and perform warm handoffs.
• Deliver service that is fun, memorable, personalized, effortless, and value-added for customers.
• Embed the Atlas Core Values in everything we do and be an example to others.
• Grow product knowledge through in-store training, available resources, and cross-training.
• Stay up-to-date with the tool industry by exploring various resources.
• Engage in new associate training for merchandising and established operational routines.
• Establish relationships with vendors and use them as a resource to grow knowledge and solve problems.
• Work with Peers and stakeholders to solve issues and customer concerns, escalating where required.
• Be a solutions finder first and explain store policies and procedures.
• Recognize security risks, follow loss prevention best practices, and escalate to management as needed.
• Actively pursue opportunities for continuous improvement in all areas of the business.
• Maintain a safe and clean store environment, ensuring compliance with various Health & Safety Regulations.

Requirements

• Demonstrate effective time management and excellent interpersonal skills.
• Ability to quickly build rapport with both customers and co-workers.
• Ability to work in a fast-paced environment by demonstrating flexibility and adapting to last-minute changes.
• Strong attention to detail and accuracy.
• Analytical ability to extract insights from data and reports to inform decisions.
• Ability to follow instructions and work self-directed within a given framework.
• Ability to work up to 9 hours standing and lifting up to 50lbs.
• Frequent bending, twisting, pulling, climbing ladders, and the use of equipment such as pallet jacks.
• Work a flexible schedule that includes every Saturday if business requires.
• People smart and hospitality-focused.
• Proficiency in using computer ERP software, mobile technology, and applications.
• Curious by nature.
• Has a growth mindset.
• Has strong values and uses good judgment.
• Ability to follow processes and procedures as written, where required.
• Thrive in high-pressure situations over extended periods of time.
• Other duties as may be assigned by Management and Ownership.

Skills

• Replenishment
• Visual merchandising
• Inventory management
• Planogram design
• Event setup
• Warehouse maintenance
• Receiving
• Analysis of reporting tools
• Customer service
• Sales
• Time management
• Interpersonal skills
• Flexibility
• Attention to detail
• Accuracy
• Analytical ability
• Computer ERP software proficiency
• Mobile technology proficiency
• Application proficiency

Location

• Canada

Work Type

• Full-time

About the Company

• Atlas Tools and Machinery is a proud, family-owned Canadian business, now in its third generation and dedicated to delivering exceptional customer experiences since 1954.
• As a trusted provider of industrial supplies, we take pride in being experts in our field and offering high-quality products at competitive prices.
• We are dedicated to ensuring our tradespeople have the tools and service they need to help build and shape the infrastructure of our local communities.
• At Atlas, we value your enthusiasm, creativity, and entrepreneurial spirit.
• Our culture is focused on collaboration, respect, innovation, and a shared dedication to driving success.
• We are committed to creating a supportive and growth-oriented workplace where you will continue to learn, grow, and build a career that is both challenging and rewarding.

Equal Opportunity

• At Atlas Tools & Machinery, we are committed to fostering an inclusive and diverse workforce.
• We welcome applicants from all backgrounds and are proud to be an equal opportunity employer.
• We support individuals with disabilities through the accommodation process during the hiring process.
• Please reach out to our Human Resources team or the hiring manager if you require accommodation to apply.