Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Operations Strategy Associate role is a generalist position suited for an "all-around athlete" type who wants exposure to a range of problems and opportunities. This role is high-impact, fast-paced work that directly affects customers, product, and the business.
Responsibilities
- Redesign processes for converting workplaces to new payment methods.
- Research, vet, and onboard new vendors for customer-facing efforts.
- Build internal predictive analytics models to identify bad payers.
- Spearhead a quality task force for key customers.
- Manage a team within an Operations department.
- Handle customer interactions and resolve issues.
- Identify opportunities to improve front-line processes.
Requirements
- Insatiably curious and notices non-obvious clues and patterns.
- Resourceful, adaptable, and confident in problem-solving.
- Willing to go to the source to understand problems firsthand.
- Tenacious and persistent in problem-solving.
- Able to bounce back from failure quickly and learn from mistakes.
- No experience is required for the role.
Skills
- Problem-solving
- Adaptability
- Resourcefulness
- Curiosity
- Persistence
- Learning agility
Location
- Remote
Work Type
- Remote-first
- Full-time
Experience Level
- Entry-level
Benefits
- Flexibility to work from many places
- Fast-paced startup environment
- Opportunity to make a significant impact
About the Company
- Mission is to uplift communities through an app-based marketplace connecting healthcare professionals with workplaces.
- Founded in 2016, a remote-first team of over 1,000 people.
- A top Y-Combinator company, profitable since 2022.
- Leader in Long-Term Care staffing, expanding into Home Health and Hospitals.