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About the Role
My IT Crew is seeking a Senior Systems Engineer to join their Service Delivery Team. This role is for someone who wants to be more than a cog in the wheel and contribute to a team where new ideas are welcomed.
Responsibilities
- Be an active advocate for customer satisfaction
- Provide technical excellence for systems, software, and hardware
- Document and update internal knowledge bases, standard operating procedures, and wikis
- Ask educated questions and listen to customers to determine the root cause of issues
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Participate in training incoming staff
- Report significant and recurring issues
- Participate in the after-hours escalation on-call rotation
Requirements
- Proven experience as a senior technical engineer, preferably in an MSP environment
- Ability to diagnose and resolve advanced issues
- Excellent communication skills
- Keen attention to detail, memory of patterns, and interest in problem-solving
- Consistently demonstrate the MyITcrew Core Values and meet standard metrics
- Advanced skills in the management of Active Directory Domain environments
- Proficient in networking, for both on-premise and cloud-based networks
- A minimum of 5+ years of experience in support and engineering of Windows on-premise and cloud environments
Skills
- Microsoft certifications
- Azure certifications
- Cloud computing certifications
- CCNA certifications
- Active Directory Domain environments management
- Networking (on-premise and cloud)
Location
- Remote (United States)
Work Type
- Fully remote
- Full-time
Experience Level
- Senior
Education Level
- Microsoft certifications
- Azure certifications
- Cloud computing certifications
- CCNA certifications or equivalent
About the Company
- My IT Crew has been a leader in the Managed Service Provider space since 2016.
- They strive for excellence and achieve it, with clients reporting 97% satisfaction.
- The company adopts new tools to enhance efficiency and provide best-in-class support.
- They foster a culture of collaborative meetings and weekly team-led training to drive individual and company growth.