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About the Role
Manage the train presentation supplier contract, ensuring the cleanliness and aesthetics of the Class 345 fleet. Build strong relationships with key stakeholders to understand customer needs and collaborate with internal teams and external contractors to meet high expectations.
Responsibilities
- Interface closely with key customers
- Build relationships with key suppliers
- Assist customers with sustainability strategies
- Serve as Alstom's single point of contact for customer-facing issues, including cleaning and train presentation matters
- Develop and execute a program of customer/supplier audits to maintain high standards
- Interact with other Alstom departments
- Collaborate to develop a Customer Experience (CEx) strategy
- Manage the Cleaning Service Provider daily via Performance KPIs
- Lead monthly contract reviews with Cleaning Service Providers
- Work with customers to ensure effective defect reporting
- Build close partnerships with the Train Operator and customer through performance reviews, feedback seeking, and delivery
- Compile and present periodic performance reports
Requirements
- Experience working in/with a Train Operator in a CEx/Train presentation environment (candidates from other industries will be considered)
- Passion for delivering an excellent customer experience to the travelling public
- Excellent communicator capable of building relationships with customers
- Ability to influence and drive cultural change across all levels of the Alstom organization
- Credible team player with a proven track record of working with internal teams, contractors, and customers
- Good verbal and written communication skills
- IT skills – competent user of Personal Computer, including office packages, e-mail and intranet
Skills
- Train presentation
- Customer experience management
- Relationship building
- Supplier management
- Audit execution
- Performance KPI management
- Contract review
- Defect reporting
- Feedback implementation
- Performance reporting
- Microsoft Office Suite
- Intranet
Location
- Old Oak Common, NW10
Work Type
- Permanent
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £62,000 base salary
Benefits
- Additional benefits
- Stability
- Challenges
- Long-term career opportunities
- Collaboration with transverse teams
- Contribution to innovative projects
- Career development opportunities
- Award-winning learning programs
- Fair and dynamic reward package
- Comprehensive and competitive social coverage (life, medical, pension)
- Up to 52 weeks full maternity and adoption pay
- 25 days annual leave plus bank holidays
- Opportunity to buy or sell holiday
- Wide range of flexible benefits
About the Company
- Alstom understands transport networks and what moves people, offering the broadest portfolio in the industry, including high-speed trains, metros, monorails, trams, turnkey systems, services, infrastructure, signalling, and digital mobility.
- 86,000 colleagues worldwide are leading the way to greener and smarter mobility, connecting cities while reducing carbon and replacing cars.
Equal Opportunity
- Alstom is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.
- All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.
- As a 'Disability Confident' employer, Alstom will interview all disabled job applicants who match the essential criteria of the job description or specification.
- Flexible working requests will be considered for all roles unless operational requirements prevent otherwise.