Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a hands-on Production Support Engineer (SRE), you will operate at the top of your game, providing strategic partnership and innovative, technology-driven solutions that advance GIC’s vision of being a tech-driven, global, long-term investment firm. You will sit at the heart of GIC’s Front Office, keeping the mission-critical trading and investment platforms running flawlessly.

Responsibilities

• Provide hands-on L1 and L2 support in a follow-the-sun model for Front Office applications and platforms spanning Portfolio Management, Order and Execution Management (OMS/EMS), Trading Lifecycle, Investment Workflows, and Research and Analytics.
• Own the health, stability, and performance of the production environment using modern observability tools and dashboards; proactively detect and pre-empt issues before they impact trading.
• Respond to, triage, and drive production incidents to resolution with minimal business impact, staying calm and decisive under pressure.
• Document incidents and conduct thorough root-cause analysis and follow-up.
• Act as the central point of coordination during incidents—clearly communicating status, impact, and next steps to Front Office stakeholders, technology teams, and senior management across regions and time zones.
• Review and execute system upgrades and deployments, ensuring minimal risk and disruption to production services.
• Partner closely with Front Office end-users and stakeholders, responding to queries and resolving issues with urgency and a service-first mindset.
• Collaborate with Solution Providers and vendor support teams to troubleshoot, mitigate, and resolve issues related to third-party products.
• Investigate production issues end-to-end and engage relevant teams for mitigation and strategic solutions.
• Drive system failover, disaster recovery, and resiliency processes to safeguard business continuity.
• Identify opportunities to apply automation, AI frameworks, and agentic AI tooling to reduce toil, accelerate diagnostics, and continuously improve the efficiency and reliability of application support.
• Maintain comprehensive run books, incident resolutions, and system configuration documentation.

Requirements

• Bachelor’s degree in computer science, Information Technology, or equivalent practical experience.
• 12+ years of hands-on experience in production/application support, Site Reliability Engineering, or system administration—ideally supporting Front Office or trading platforms.
• A self-starting go-getter who takes ownership, works calmly and effectively under pressure, and thrives in a fast-paced, high-stakes environment.
• Outstanding coordination, communication, and interpersonal skills—able to bridge technical teams and Front Office business users with clarity and confidence.
• A team-oriented mindset with a strong streak of independence and accountability.
• Stellar problem-solving and analytical skills, with sharp attention to detail and the ability to multitask across competing priorities.

Skills

• AWS cloud
• Kubernetes
• Modern AI frameworks and tools, including agentic AI, applied to operations, automation, and diagnostics
• Monitoring and observability tools (e.g., Datadog, Splunk)
• MSSQL
• PostgreSQL
• Oracle
• Python
• Bash
• Trading workflows including OMS (e.g., BlackRock Aladdin) and EMS
• Data analytics and TCA reporting
• Business Intelligence tools (e.g., Power BI, Tableau, Databricks)

Location

• Global

Work Type

• Hybrid

Experience Level

• 12+ years

Education Level

• Bachelor's degree

Salary/Compensations

• $150,000 - $190,000

Benefits

• Bonus potential

About the Company

• GIC is one of the world’s largest sovereign wealth funds.
• With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses.
• Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders.
• As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.
• Technology Group experiments, designs, and leads a 24x7 global business supporting core capabilities in asset management, trading, investment operations, and risk management.
• Investment Technology group builds and enhances technology that supports the firm’s end-to-end investment lifecycle.
• The group empowers investment teams with integrated tools that drive insight, automation, and operational excellence across all asset classes.
• We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor.
• Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard.
• Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions.
• We strive to inspire. To make an impact.

Equal Opportunity

• As an employer, we passionately believe every individual brings with them unique diversity of thought and perspectives to meaningfully enrich perspectives of GIC teams to drive competitive performance.
• An inclusive environment yields exceptional contribution.