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About the Role

As a Seasonal Store Advisor, you will enhance the MEC experience by providing exceptional member service, matching individuals with suitable gear, and sharing your real-world product expertise. You will also contribute to visual merchandising, support fellow staff, and embrace opportunities for personal and professional growth. This role is ideal for those passionate about the outdoors, learning about gear, and connecting with people.

Responsibilities

Chat with members about products and connect them with what they’re looking for.
Ask open-ended questions to understand members’ needs.
Share product knowledge and industry-leading advice on gear, including personal recommendations.
Be part of a team of staffers who takes pride in keeping the store in tip-top shape.
Help behind the scenes to organize inventory and get members the products they need.
Spread the word about MEC events and services.
Learn about new products, technology and features (including sustainability).
Help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.

Requirements

You like working with a diverse, inclusive, hands-on, collaborative team.
You’re passionate about the outdoors.
You want to connect people with quality products to encourage active outdoor lives.
You’re a “can do” person who likes to learn new things.
Your skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others.
You have a good natured, outgoing welcoming vibe and genuinely like helping people.
Customer service is not just your skill, it’s your mindset. You’ll go out of your way to provide an excellent member experience.
You can lift 50 lb. and walk 10,000 steps per day.
Previous retail or customer service experience is a plus, not a must.
You’re curious about gear and want to learn more – we’ll provide training to build your skills.
Fully open availability to work Saturdays or Sundays.
Bonus points if you’re also available to work a variety of shifts between Monday and Friday, 7:00am and 9:00pm.

Skills

Product knowledge in camping, cycling, packs or any other outdoor activity is a great asset.
Personal integrity
Awareness
Customer focus
Initiative
Character
Teamwork
Ability to develop yourself and others
Good natured
Outgoing
Welcoming vibe
Genuinely like helping people
Customer service mindset
Ability to lift 50 lb.
Ability to walk 10,000 steps per day
Training and product knowledge

Location

Canada

Work Type

Seasonal
Full-time
Part-time

Experience Level

Entry level

Salary/Compensations

$18.53 per hour

Benefits

Competitive hourly rate
Clear pay increase program
Discounts on gear
Opportunities to join outdoor excursions with other MEC staffers
Equipment Demonstration Program (EDP) – gear rental program
Training
Product knowledge

About the Company

MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself.
Members (what we call customers) visit us for gear and advice on hiking, camping, climbing, cycling, watersports, snowsports and travel.
You’ll chat with people who are planning everything from dream trips to weekend getaways, and first-timers to outdoor experts.
You’ll also have some pretty incredible coworkers who might just become future activity buddies; we asked staff what their favourite thing was about working for MEC, and the overwhelming answer was “the people.”