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About the Role

CBI Home Health is seeking a float Care Supervisor in Toronto to provide flexible leadership coverage across multiple sites, traveling throughout the Toronto area to support operational needs.

Responsibilities

• Respond to patient referrals within timelines (internal and external)
• Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines
• Document all required information, including any information pertinent to the client status and care planning
• Ensure Patient and Care Provider safety by accurately assessing risk using tools provided
• Ensure that care plans meet individual patient’s needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan
• Reassess patients at interim visits to ensure the service plan continues to be appropriate
• Be responsible for investigation, resolution and reporting of all customer related complaints
• Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews
• Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations
• Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
• Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
• Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care, external stakeholders and the associated Regulatory Body
• Ensure accurate and timely completion of appropriate documentation, including client charting
• Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
• Ensure a timely and comprehensive response to Incident Reporting (IR)
• Ensure policies and procedures are enforced and reflect best practices.

Requirements

• Possess a current registration with College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse
• Have 2 years of supervisory experience and/or experience in the home health (community) service delivery
• Be able to effectively establish and build rapport with clients and Care Staff
• Possess a valid Ontario driver’s license with access to a reliable vehicle
• Have the ability to provide best possible solutions to problems that align with policies and uphold best practices
• Be self-motivated with an ability to work both independently and as an effective member of a team

Location

• Toronto

Work Type

• Full-time

Experience Level

• 2 years of supervisory experience

Education Level

• Registered Nurse or Registered Practical Nurse

Salary/Compensations

• $60,000 – $70,000 per year

Benefits

• Weekend premiums, travel pay and/or mileage reimbursement
• Full-time scheduling: 8:30AM to 4:30PM with an on-call rotation of one in 10 weeks
• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon
• Comprehensive benefits package including Group RRSP, extended medical and dental coverage
• Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
• Employee and Family Assistance Program
• Paid orientation, training and development with opportunities to grow your career
• Group RRSP and Retirement Savings Program for Home Health Ontario employees
• Nurses may be eligible through the Community Commitment Program for Nurses (CCPN)

About the Company

• CBI Home Health supports people at home and in the community.
• We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country.
• Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity.
• Learn more at cbihomehealth.ca.

Equal Opportunity

• CBI Home Health is committed to a diverse, equitable, and inclusive workplace.
• We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation.
• Please advise your recruiter if you require an accommodation.