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About the Role

This role is responsible for managing business travel inquiries and reservations, ensuring the highest level of service for corporate, leisure, and entertainment clients. You will utilize the Property Management System (Opera) for bookings, assist with various administrative tasks, and manage loyalty programs and promotions.

Responsibilities

• Respond to client inquiries while consistently delivering the highest level of service
• Book and enter room reservations using the Property Management System (Opera)
• Update sales records in local drives and on ACCOR platforms
• Assist with contracts, proposals, promotions, reports, and client events
• Update marketing materials, flyers, and presentations
• Run daily arrivals reports and coordinate VIP services
• Assist in the management of RESPLUS, FAMOUS AGENTS and ACCOR Hotels programs and promotions
• Manage IT and FIT segments, including blackout dates notification
• Process no shows and late cancellations
• Process Travel Agency commissions and respond to inquiries
• Load rate codes on booking channels
• Follow department policies, procedures, and service standards
• Follow all safety policies
• Perform other duties as assigned

Requirements

• Previous customer-related experience required
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Computer literate in Microsoft Office applications
• Must be able to type 25 words per minute
• Strong interpersonal skills, self-motivation, and problem-solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Frequent sitting throughout shift
• Occasional kneeling, pushing, pulling, lifting, walking, and standing
• Occasional ascending or descending ladders, stairs, and ramps

Skills

• Property Management System (Opera) experience preferred
• Microsoft Office applications

Location

• Austin

Work Type

• Full-Time

About the Company

• Fairmont Austin is Austin's largest luxury property, offering 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
• Accor is a worldwide leader in hospitality, welcoming individuals and supporting their growth and learning.
• Accor's mission is to make work bring purpose to life and explore limitless possibilities.

Equal Opportunity

• Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.