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About the Role
We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team to provide the best possible end-to-end customer experience.
Responsibilities
- Dealing with all queries that come in through live chat, email and through social media.
- Troubleshooting technical issues and optimising user experience.
- Reporting bugs and UX issues to other members of the team.
- Active participation in app growth and development.
Requirements
- Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.
- Ability to get your head around a complex system quickly.
- Ability to juggle and prioritise different tasks.
- Ability to remain calm under pressure.
- Friendly and naturally engaging with a positive can-do attitude to customer support.
- Committed to providing excellent customer support, written and verbal.
- Genuine interest in Chip and excitement about being part of a fast-growing company and its mission.
- Empathy, EQ, fun stories, and the ability to smile even when things are tough.
Skills
- Customer care
- Customer support
- Technical troubleshooting
- User experience optimization
- Bug reporting
- UX issue reporting
- App growth
- App development
- Written communication
- Verbal communication
Location
- UK-based employees
Work Type
- Flexible working arrangements
Experience Level
- High-growth fintech startup experience
Salary/Compensations
- £25,776 per annum
Benefits
- Discretionary Performance-Related Annual Bonus
- Workplace pension scheme (contributing 5% on earnings up to £25,776)
- Private medical insurance (medical history disregarded)
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year
- Annual training budget for courses, workshops, or conferences
- £30 per month Chip Fitness Benefit
- Company laptop
About the Company
- Our mission is to make our customers wealthy.
- We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions.
- We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth.
- The Sunday Times listed Chip as the 6th fastest growing tech company in Britain.
- Chip serves over 400,000 active customers and looks after over £6billion in assets.
- Chip is being crowd-funded and has raised over £50m from 29,000 investors.
- We know planning for your future can be a tedious, daunting task often avoided, so we want to change that.
- We're building the wealth app for our community, giving them one place for saving and investing.
- We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way.
- Chip has a creative and diverse team of 200, from all different backgrounds and industries.
- Chip has won awards including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards.
Equal Opportunity
- We are an equal-opportunity employer and value diversity.
- You will be working in an inclusive environment and be encouraged to bring your whole self to work.
- We will do all that we can to help you successfully balance your work and home life.
- As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
- It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.