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About the Role

Monitor hotel premises for security breaches or suspicious activity, conduct regular patrols, respond to guest inquiries, and assist in emergency response situations to ensure safety and security.

Responsibilities

• Monitor hotel premises for security breaches or suspicious activity.
• Conduct regular patrols of the property to ensure safety and security.
• Respond promptly to guest inquiries or reports of incidents.
• Assist in emergency response situations, such as fires or medical emergencies.
• Ensure compliance with hotel policies and procedures concerning safety.
• Document incidents and prepare reports for management review.
• Coordinate with local law enforcement as needed during incidents.
• Perform access control and monitor guest and staff entries.
• Evaluate and resolve conflicts or disturbances among guests.
• Provide exceptional customer service while ensuring safety.
• Maintain surveillance footage and other security documentation.
• Conduct security training for staff members.
• Implement safety protocols during high-traffic events.
• Assist in the investigation of theft or property damage.
• Respond to alarms and monitor security systems.

Requirements

• Certification in first aid and CPR.
• Previous experience in a Security role required.
• Understanding of security systems and surveillance technology.
• Strong problem-solving and decision-making skills.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Frequent standing and walking throughout shift.
• Occasional lifting and carrying up to 50 lbs. or more.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs and ramps.
• Ability to work rotating shifts, and call back hours when required.

Skills

• Security systems
• Surveillance technology
• Problem-solving
• Decision-making
• Customer service
• Emergency response

Location

• Austin

Work Type

• Permanent
• Full-Time

Benefits

• Paid time off
• Medical, Dental and Vision Insurance, 401k
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

About the Company

• Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
• We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Discover the life that awaits you at Accor, visit https://careers.accor.com/
• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
• A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Equal Opportunity

• Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
• Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V