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About the Role

Bob Johnson Toyota is seeking an experienced, organized, and motivated Sales Support Office Manager to lead our Sales Support Office and oversee the daily operations that keep our dealership running efficiently. This leadership role supervises a team responsible for retail billing, DMV processing, title work, contract administration, and overall deal flow. We're looking for someone who thrives in a fast-paced dealership environment, enjoys developing people, and takes pride in accuracy and process improvement.

Responsibilities

Lead and develop a team of Sales Support Office professionals.
Oversee retail billing, funding, title work, and DMV processing.
Manage Contracts-in-Transit (CIT) and ensure timely funding.
Monitor workflow, prioritize daily tasks, and maintain departmental efficiency.
Train and cross-train staff while maintaining scheduling and time-off calendars.
Work closely with Sales, Finance, Accounting, and Management to ensure smooth vehicle deliveries.
Maintain compliance with dealership policies, lender requirements, and DMV regulations.
Identify opportunities to improve processes and deliver exceptional internal customer service.

Requirements

Automotive dealership office, title, billing, or accounting experience required.
Previous leadership or supervisory experience preferred.
Strong knowledge of DMV title processing and retail deal paperwork.
Excellent organizational and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with dealership management systems (Dealertrack, CDK, Reynolds, etc.) is a plus.

Location

Rochester, NY

Work Type

Full-time

Experience Level

Experienced

Salary/Compensations

$55,000.00 - $65,000.00
$55,000+ per year (Base Salary + Performance Bonus)

Benefits

Competitive salary with monthly performance bonuses.
Health, dental, and vision insurance.
401(k) with company match.
Paid vacation and holidays.
Ongoing training and career development.

About the Company

Join the Team at Rochester's Premier Toyota Dealership
Opportunity to join one of New York's top-performing Toyota dealerships.