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About the Role

The Continental Automotive Group is seeking individuals who are passionate about creating a world-class experience for customers and coworkers. This role involves autonomous work, professional communication, and active participation in developmental growth within a supportive and flexible environment.

Responsibilities

• Desire to create a world-class experience for customers and coworkers.
• Ability to work autonomously (Task, Time, Technique, and Team).
• Maintain polished, professional, and positive phone and email communication.
• Handle and respond promptly to incoming calls, emails, texts, and online chats.
• Communicate with customers regarding appointment scheduling, changes, and cancellations.
• Complete required outbound calls daily (missed appointments, recalls, customer lists).
• Engage in developmental growth activities such as trainings and peer shadowing.

Requirements

• Must have held a valid driver's license for at least 1 year.
• Must be at least 18 years of age.

Skills

• Basic computer abilities (software, spreadsheets, Google Docs, Google Sheets).
• Moderate understanding of web browser functions.
• Ability to type at 45+ WPM without looking at hands.
• Experience in environments of moderate pressure.
• Capable of making conscientious decisions on the fly.
• Fully written and spoken bilingual is a plus.
• Prior relevant hands-on experience with CRM/DMS scheduling software, sales, service, or phone systems is a bonus.

Location

• Austin, TX 78757

Work Type

• Full Time
• In-office
• Hybrid (remote/office)

Experience Level

• 60 days - 1 year
• 1 year - 3 years
• 3 years - 7 years
• 7+ years

Salary/Compensations

• Starting at $22 per hour

Benefits

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
• 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods, Paid on Fridays
• Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners - Special Occasions
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages
• Voluntary Vision plan
• Pet Insurance
• Legal Shield
• $200 Donation to Charity of Your Choice with Approval

About the Company

• Locally-owned, family-operated company with locations in North/Central Austin and San Juan, TX.
• Employee satisfaction is central to our philosophy.
• Encouraging, flexible, supportive work environment.
• Transformational Not Transactional Culture.

Equal Opportunity

• CAG is proud to be an equal opportunity employer.
• We are committed to building a diverse, equal, and inclusive workplace.
• Our recruiting process reflects this commitment.
• CAG is committed to compliance with the American Disabilities Act.
• If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.