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About the Role

Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned Specialty Liability Bodily Injury and Property Damage claims. Provides quality claim handling throughout the claim life cycle and maintains full compliance with internal and external quality standards and state specific regulations. Serves as a contact and technical resource to the field and business partners. This role is eligible for a sign-on bonus.

Responsibilities

Directly handles assigned severity claims.
Ensures quality and timely coverage analysis and communication with insured.
Directly investigates each claim through prompt and strategically-appropriate contact with appropriate parties.
Interviews witnesses and stakeholders; takes necessary statements.
Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims.
Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and documentation.
Maintains claim files and documents claim file activities in accordance with established procedures.
Utilizes evaluation documentation tools and diary management system.
Establishes and maintains proper indemnity and expense reserves.
Recommends appropriate cases for discussion at roundtable.
Attends and/or presents at roundtables/authority discussions.
Shares experience and knowledge of creative resolution techniques.
Applies the Company's claim quality management protocols and Best Practices to all claims.
Develops and employs creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority.
Negotiates disposition of claims with insureds and claimants or their legal representatives.
Recognizes and implements alternate means of resolution.
Manages litigated claims.
Develops litigation plan with staff or panel counsel.
Tracks and controls legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Perform other duties as assigned.

Requirements

Bachelor's Degree.
Advanced level knowledge in coverage, contract interpretation, liability and damages analysis.
Thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices.
High School Degree or GED.
3 years of liability claim handling experience and/or comparable litigation claim experience.
Acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
Generally, license(s) are required to be obtained within three months of starting the job.

Skills

Analytical Thinking - Advanced
Judgment/Decision Making - Advanced
Communication - Advanced
Negotiation - Advanced
Insurance Contract Knowledge - Advanced
Principles of Investigation - Advanced
Value Determination - Advanced
Settlement Techniques - Advanced
Legal Knowledge - Advanced
Medical Knowledge - Intermediate

Education Level

Bachelor's Degree
High School Degree or GED

Salary/Compensations

$94,400.00 - $155,800.00

Benefits

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
Student Loan Debt Program: Travelers will make an annual contribution into your 401(k) account when you make a payment toward your student loan.
Pension Plan: 100% funded by Travelers.
Paid Time Off: Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: Includes tools, discounts and resources for wellness goals and caregiving needs.
Mental Health Program: Provides access to free professional counseling services, health coaching and other resources.
Volunteer Encouragement: Travelers has a Matching Gift and Volunteer Rewards program.
Sign on bonus

About the Company

Taking care of our customers, our communities and each other. That’s the Travelers Promise.
Maintained our reputation as one of the best property casualty insurers in the industry for over 170 years.
A culture that is rooted in innovation and thrives on collaboration.
Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.
Recognized by organizations such as G.I. Jobs and Military Times.
Employees are valuable assets to their hometowns, volunteering for important causes each year.

Equal Opportunity

Travelers is an equal opportunity employer.
We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
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