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About the Role

The Information Technology team seeks a highly motivated Executive/Desktop Support Associate to provide IT support and services for an entire floor of employees, including Senior Executives and their Administrative Assistants. The ideal candidate must possess exceptional customer service skills and experience working in a fast-paced environment with demanding customers.

Responsibilities

• Field incoming requests and issues from end users and create, resolve and close incidents within the ServiceNow ticketing system.
• Quickly and effectively diagnose and resolve issues related to PCs, mobile devices, videoconferencing, application software, telecommunication issues, network issues and servers.
• Record, track and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken.
• Apply diagnostic utilities to aid in troubleshooting.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups and configuring systems and applications.
• Utilize a “fix it twice” mentality to get systems immediately stable and follow up with a strategic fix soon after, testing fixes to ensure they are working.
• Install a variety of hardware/software for Executives.
• Access software updates, drivers, knowledge bases and FAQs on the internet to aid in problem resolution.
• Help define and document feature requests and software bugs.
• Attend meetings to give guidance/direction for system design.
• Proactively address performance improvements/optimizations.
• Maintain system documentation with hardware and software dependencies.
• Work offsite as required to implement remote and home offices.
• Participate in on-call night/weekend rotations.
• Perform occasional after-hour project work.

Requirements

• Bachelor's degree in Computer Science or equivalent in a directly related field.
• 8+ years of desktop level support experience with at least 3 years of experience supporting executives and providing “white glove” service.
• Excellent customer service skills as well as strong prioritization and multi-tasking abilities.
• Proven capability supporting audio/video conferencing solutions.
• Experience working with and supporting Apple devices and mobile devices (iOS/Android) technologies is required.

Skills

• PC hardware and peripherals
• Video conferencing
• Windows 10
• Windows 11
• Microsoft Office 365
• Microsoft SharePoint
• Microsoft OneDrive
• Remote VPN connectivity
• Active Directory
• Apple devices
• Mobile devices (iOS/Android)

Location

• New York, NY

Work Type

• Onsite
• Full-time

Experience Level

• 8+ years of desktop level support experience
• 3+ years of experience supporting executives

Education Level

• Bachelor's degree in Computer Science or equivalent

Salary/Compensations

• $150,000 - $160,000

About the Company

• Fortress Investment Group LLC is a leading, highly diversified global investment manager with approximately $55 billion of assets under management as of December 31, 2025.
• Founded in 1998, Fortress manages assets on behalf of approximately 2,000 institutional clients and private investors worldwide across a range of credit and real estate, private equity and permanent capital investment strategies.
• Investment performance is our cornerstone - we strive to generate strong risk adjusted returns for our investors over the long term.
• Fortress looks for the best and the brightest to join our dynamic team of smart, driven, creative problem solvers.
• We cultivate career growth through a framework enriched by a supportive mentorship system that provides hands on experience, nurtures individual potential, and rewards performance.
• Our dynamic teams synergize diverse expertise with agile collaboration, catalyzing the creation of superior solutions that address complex financial and logistical challenges.
• Our team thrives on a non-hierarchical ethos, embracing the fluidity of ideas and contributions from all levels to forge a path of collaborative success.
• We steadfastly uphold a merit-based advancement approach, recognizing and rewarding the achievements and talents of our individuals as the cornerstone of our collective progress.
• More at: www.fortress.com/careers

Equal Opportunity

• Fortress Investment Group LLC collectively with its subsidiaries and operating affiliates is an equal opportunity employer and considers all applicants for employment without regard to race, religion, creed, color, sex, age, national origin, citizenship status, disability, genetic information, protected veteran status, marital status, sexual orientation, gender identity, or any other status protected by federal, state or local law.
• Fortress Investment Group LLC collectively with its subsidiaries and operating affiliates is an equal-opportunity employer and considers all applicants for employment without regard to race, religion, creed, color, sex, age, national origin, citizenship status, disability, genetic information, protected veteran status, marital status, sexual orientation, gender identity, or any other status protected by federal, state or local law.