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About the Role
We are looking for an experienced Senior eCommerce professional who possesses a strong drive for results and has a passion for customer success.
Responsibilities
- Serve as the primary point of contact for high-value clients, managing, developing, and enhancing client relationships.
- Lead account managers as a senior member of the eCommerce Acceleration team, guiding direct reports with best practices and process improvements.
- Develop an understanding of client strategy, key stakeholders, and identify new opportunities within key accounts.
- Oversee day-to-day activities and collaborate with account managers to ensure successful execution of client objectives.
- Provide insightful input to management and the Senior Leadership Team for strategic decision-making.
- Prioritize the needs of multiple clients, balancing their needs with internal priorities.
- Ensure sales targets are met across accounts, proactively identifying risks and opportunities to drive performance.
- Support eCommerce Acceleration Managers in owning the end-to-end eCommerce Process for key accounts, including content, pricing, order processing, inventory management, and customer service.
- Manage and collaborate with eCommerce Operations & Marketing teams for promotional campaigns and new product launches.
- Facilitate cross-learning between other eCommerce Acceleration Managers & Executives.
- Build trusted relationships with key stakeholders and executive sponsors.
Requirements
- Minimum of 5 years of Account Management experience at a senior level with strong industry experience.
- Excellent leadership/management skills.
- Superb oral and written communication skills.
- Seasoned presentation skills.
- Highly motivated and ambitious individual with a desire to succeed.
- Ability to operate at a strategic level while remaining detail-oriented.
- Strong attention to detail and ability to manage and prioritize multiple client requirements.
- Ability to effectively delegate tasks and manage client expectations.
- Strong interpersonal and communication skills.
- Strong analytical skill set with the ability to evaluate data and generate insightful output.
- MS Office skills are essential.
- Experience selling on Marketplaces such as Amazon/eBay (Desirable).
- D2C eCommerce experience (Desirable).
- Amazon Vendor management experience (Desirable).
- Experience with Amazon Marketing (Desirable).
Skills
- Account Management
- Client Relationship Management
- Team Leadership
- Process Improvement
- Strategic Planning
- Performance Analysis
- eCommerce Operations
- Marketplace Management
- D2C Management
- Content Management
- Pricing Strategy
- Inventory Management
- Customer Service
- Promotional Campaign Management
- New Product Launch Management
- Cross-functional Collaboration
- Stakeholder Management
- Analytical Skills
- MS Office
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
- 5+ years
Education Level
- Bachelor’s Degree in Business/Marketing/Sciences
Salary/Compensations
- Competitive Compensation: Attractive salary package with benefits.
Benefits
- Competitive annual leave
- Flexible working arrangements
- Access to learning and development programs
- Fun, inclusive, and collaborative workplace
- Access to an Employee Assistance Programme (EAP)
- Company-sponsored quarterly social events
About the Company
- Luzern eCommerce has been redefining online retail since 2003.
- We partner with global icons like On Running, Nestlé, Panasonic, Reebok, Stokke, Ultrahuman, Next, Twinning's, Bondi Sands and Philips to accelerate growth, maximise margins, and deliver exceptional customer experiences.
- We operate across Amazon, top marketplaces, branded webstores, and social platforms.
- Backed by significant investment, we’re on a mission to dominate the global eCommerce space.
- We utilize award-winning teams and cutting-edge AI-enabled Channel Optimizer platform.
- We are part of one of the fastest-growing tech sectors.
Equal Opportunity
- We are committed to equal opportunities and welcome applications from all suitably qualified candidates.
- If you require any reasonable adjustments during the recruitment process, please let us know.