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About the Role

In this role, you will work directly with hospitality operators globally to troubleshoot issues, instruct on product functionality, and strategize to maximize customer ROI. This position is crucial for advancing our mission of providing world-class customer support.

Responsibilities

• Support customers via email, phone, and chat, responding promptly and resolving issues efficiently.
• Provide strategic solutions by delivering tailored setups to help customers achieve their goals.
• Master the SevenRooms platform, building deep knowledge of its broad functionality and client-specific needs.
• Document issue resolutions and steps taken for clear client interaction records.
• Prioritize support requests based on severity and customer impact.
• Effectively use internal and external systems to log, track, and pull data for operations.

Requirements

• Strong written and verbal communication skills.
• Positive, collaborative attitude and ability to thrive in team environments.
• Ability to juggle multiple tasks in a fast-paced startup environment with excellent follow-through.
• Proven ability to build strong, trusted client relationships.
• Ability to deliver outstanding customer service with a balance of empathy and effective solutions.
• Analytical and resourceful with sharp problem-solving skills.
• Technical mindset and interest in hospitality tech.
• Familiarity with tools like Zendesk, Jira, Salesforce, or similar platforms.
• 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality.

Skills

• Customer Support
• Troubleshooting
• Product Knowledge
• Strategic Planning
• Communication
• Documentation
• Prioritization
• Data Analysis
• Problem-Solving
• Technical Acumen

Location

• NYC
• Remote

Work Type

• Full-time
• Hourly

Experience Level

• 1+ years

About the Company

• SevenRooms was founded in 2011 to help hospitality operators better understand and serve their guests through guest data.
• The platform offers best-in-class tools for marketing, operations, and guest experience, integrated with a CRM to drive revenue and streamline operations.
• In 2025, DoorDash acquired SevenRooms to enhance its in-store strategy and expand merchant offerings.
• The combination leverages DoorDash's scale and SevenRooms' in-store capabilities to support hospitality businesses across all channels.
• SevenRooms plays a central role in DoorDash's strategy to empower local businesses and connect consumers with hospitality venues.

Equal Opportunity

• We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC.
• As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications.
• We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
• The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey