Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Build modern services for Navan’s contact center systems by designing APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support customer and agent experience. This role requires strong development capability, comfort building production systems, integrating complex platforms, and using AI-assisted engineering tools.

Responsibilities

• Build production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.
• Develop secure APIs and integrations across internal systems, customer data, and third-party platforms.
• Define technical patterns, implementation standards, and reusable services for the contact center systems roadmap.
• Implement observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
• Create automation and AI-enabled workflows to improve routing, agent support, troubleshooting, and operational visibility.
• Develop migration tooling and services to move legacy telephony and contact center workflows onto modern platforms.

Requirements

• 5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
• Strong API design, system architecture, integration, debugging, and asynchronous systems experience.
• Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
• Experience with logging, monitoring, search, data pipelines, or production observability.
• Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
• Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
• Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.
• Experience in contact center, telephony, customer support, or workflow automation environments.
• Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
• Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows.
• Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.

Skills

• Node.js
• TypeScript
• API Design
• System Architecture
• Integration
• Debugging
• Asynchronous Systems
• AWS Lambda
• Serverless Architecture
• Logging
• Monitoring
• Search
• Data Pipelines
• Production Observability
• AI Coding Assistants
• GitHub Workflows
• Pull Requests
• Code Review
• Branching
• CI/CD
• Contact Center
• Telephony
• Customer Support
• Workflow Automation
• Genesys Cloud
• Twilio
• Five9
• NICE
• Zoom Contact Center
• Avaya
• Routing
• Queues
• IVR
• SIP
• Phone Number Management
• Call Metadata
• Agent-Assist Workflows
• Snowflake SQL
• Terraform
• CloudFormation
• AWS SAM

Experience Level

• Senior

About the Company

• Navan is modernizing the technical foundation behind its contact center environment.