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About the Role

Build modern services for Navan’s contact center systems by designing APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support customer and agent experience. This role requires strong development capability to build production systems, integrate complex platforms, and use AI-assisted engineering tools.

Responsibilities

• Develop production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.
• Secure APIs and integrations across internal systems, customer data, and third-party platforms.
• Define technical patterns, implementation standards, and reusable services for the contact center systems roadmap.
• Implement observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
• Create automation and AI-enabled workflows to improve routing, agent support, troubleshooting, and operational visibility.
• Build migration tooling and services to transition legacy telephony and contact center workflows to modern platforms.

Requirements

• 5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
• Strong API design, system architecture, integration, debugging, and asynchronous systems experience.
• Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
• Experience with logging, monitoring, search, data pipelines, or production observability.
• Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
• Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
• Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.
• Experience in contact center, telephony, customer support, or workflow automation environments.
• Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
• Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows.
• Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.

Skills

• Node.js
• TypeScript
• API Design
• System Architecture
• Integration
• Debugging
• Asynchronous Systems
• AWS Lambda
• Serverless Architecture
• Logging
• Monitoring
• Search
• Data Pipelines
• Production Observability
• AI Coding Assistants
• GitHub Workflows
• Pull Requests
• Code Review
• Branching
• CI/CD
• Contact Center
• Telephony
• Customer Support
• Workflow Automation
• Genesys Cloud
• Twilio
• Five9
• NICE
• Zoom Contact Center
• Avaya
• Routing
• Queues
• IVR
• SIP
• Phone Number Management
• Call Metadata
• Agent-Assist Workflows
• Snowflake SQL
• Terraform
• CloudFormation
• AWS SAM

Experience Level

• Senior

Salary/Compensations

• $118,800—$264,000 USD

About the Company

• Navan is modernizing the technical foundation behind its contact center environment. The work includes legacy platform migration, improved reliability and observability, AI-enabled automation, and new services that make customer and agent experiences faster, smarter, and easier to operate.