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About the Role

Manage complex customer accounts and ensure consistent execution across customer service, production, scheduling, prepress, quality, and sales functions. This critical role is designed for experienced team members who manage high-touch accounts requiring elevated operational coordination and customer support, serving as the primary point of contact for assigned customers to ensure accurate and efficient order execution, timelines, specifications, and expectations.

Responsibilities

Build and maintain strong relationships with assigned customer accounts
Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication
Maintain a strong understanding of customer requirements, timelines, and expectations
Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales
Manage complex customer requirements, revisions, priorities, and escalations
Ensure accurate and timely execution from order placement through delivery
Support key performance metrics including on-time delivery, responsiveness, order accuracy, and service consistency
Identify and escalate risks that could impact delivery, quality, or customer satisfaction
Ensure accurate order management, documentation, pricing, and invoicing
Support customer satisfaction and long-term account retention
Partner with Sales and internal teams to support onboarding, expansions, and customer initiatives
Help resolve customer concerns quickly and professionally
Work closely with internal teams to improve communication, alignment, and execution
Participate in customer meetings, business reviews, and operational discussions as needed
Support continuous improvement and standardization initiatives

Requirements

Builds trust with customers through responsiveness, accountability, and strong execution
Understands manufacturing workflows, timelines, and the importance of execution accuracy
Communicates effectively across customers, plants, and cross-functional teams
Thrives in a fast-paced environment, embraces change, and takes ownership of issues and outcomes
Identifies issues proactively and drives solutions with urgency and professionalism
Effectively manages multiple priorities, timelines, customer requests, and operational activities
3–5+ years of Customer Service, Account Management, or Sales Support experience in manufacturing, print, packaging, labels, or related industries
Experience supporting complex customer accounts and operational coordination
Exposure to flexographic, digital, RFID, offset, lithographic, or related print technologies preferred
Strong organizational and ERP/system skills
Excellent written and verbal communication skills
Ability to work independently in a fast-paced manufacturing environment
Customer satisfaction and retention
On-time delivery support
Responsiveness and SLA adherence
Order accuracy and execution quality
Escalation resolution effectiveness
Cross-functional collaboration and execution consistency

Skills

Customer Service
Account Management
Sales Support
Operational Coordination
Flexographic printing
Digital printing
RFID technology
Offset printing
Lithographic printing
ERP systems
System skills
Written communication
Verbal communication
Organization
Multitasking
Problem Solving
Collaboration

Experience Level

3-5+ years

About the Company

The Account Manager supports a broad range of print and packaging solutions including flexographic, digital, RFID, offset, and lithographic technologies.