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About the Role

The BSAFE Program aims to enhance the holistic health and wellbeing of Black households by increasing access to health and social services, supporting cultural activities, strengthening social networks, and providing opportunities for healing and early intervention for families facing trauma, depression, addiction, housing instability, and mental health challenges. The Housing Navigator will focus on 'External Financial Rescue,' assisting families in crisis with barrier removal, landlord negotiation, and housing rights to prevent evictions and facilitate transitions to permanent housing.

Responsibilities

Provide comprehensive intake and stabilization services, including assessment of housing needs and crisis response.
Collaborate with Care Coordinators and households to create housing navigation plans.
Direct the submission process for affordable housing units using the DAHLIA SF Housing Portal and other subsidies.
Coordinate the delivery of family stabilization and financial rescue resources, such as eviction prevention assistance and move-in support funds.
Manage requirements for barrier removal funds, tracking leases and payout records.
Ensure accurate logging of case notes and financial transactions in platforms like Airtable, DCYF CMS, and SF ONE System.
Build partnerships with property managers and intervene to protect tenant rights.
Integrate families into BTWCSC services, including youth programs and the Food to Freedom pantry.
Conduct training sessions on fair housing statutes, rent control laws, and tenant rights.
Provide financial support to BSAFE clients as part of stabilization efforts.

Requirements

Comprehensive understanding of regional housing subsidies (Section 8, RAD, City Vouchers) and proficiency with the DAHLIA portal.
Operational expertise or familiarity with the San Francisco ONE System (HMIS), Airtable, or equivalent tracking platforms.
Proven history of advocating for historically disenfranchised urban populations, specifically addressing structural barriers affecting Black households in San Francisco.
Expertise in applying trauma-informed modalities, behavior management strategies, and conflict de-escalation techniques.
Advanced mastery of data management tools, including Airtable, Google Workspace, Microsoft Office, and specialized city-wide tracking databases.
Valid Driver’s License, current car insurance, and a clean driving record.
Current CPR/First Aid Certification, TB and Mandated Reporter clearance.
Bachelor’s Degree OR High School Diploma with at least 3 years of relevant experience.
At least 3 years of demonstrated experience in housing navigation, care coordination, or case management, serving underserved communities of color.
Ability to communicate effectively and professionally with staff, clients, volunteers, community stakeholders, funders, and government agencies.
Demonstrated professionalism, socioemotional tact, and integrity.
Ability to plan, be flexible, and work with a team.
Demonstrated commitment to accountability, measuring outcomes, and a results-oriented culture.
Strong written and verbal communication and interpersonal skills.
Ability to handle and prioritize multiple tasks while maintaining attention to detail.
Ability to work with diversity and challenge, possessing sound judgment and a positive attitude.
A positive attitude, compassion, and strong team-oriented work ethic.
Google Suite, MS Excel, and Airtable proficiency required.
Ability to maintain discretion and confidentiality.
Demonstrates a desire to serve others and fulfill community needs for vulnerable populations.
Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
Builds rapport and relates well to others.
Makes sound judgments and transfers learning from one situation to another.
Embraces new approaches and discovers ideas to create a better member experience.
Strives to meet or exceed goals and deliver a high-value experience for members.
Pursues self-development that enhances job performance.
Demonstrates an openness to change and seeks opportunities in the change process.
Does not indulge in illicit drugs or alcoholic beverages before or during work hours.
Must be able to move 35 pounds safely.
Must be able to remain in a stationary position during shift.

Skills

Housing Navigation
Care Coordination
Case Management
Intake and Assessment
Crisis Response
Housing Stabilization Planning
Affordable Housing Placement
Financial Assistance Coordination
Fund Distribution
Fiduciary Compliance
Data Management
Landlord Negotiation
Mediation
Resource Referrals
Tenant Rights Education
Trauma-Informed Care
Behavior Management
Conflict De-escalation
Airtable
Google Workspace
Microsoft Office
SF ONE System (HMIS)
DAHLIA SF Housing Portal
Communication Skills
Interpersonal Skills
Attention to Detail
Teamwork
Problem-Solving
Cultural Competence

Location

San Francisco, CA

Work Type

Full Time
In-Person
On-site

Experience Level

3 years of relevant experience (with High School Diploma)
3 years of demonstrated experience in housing navigation, care coordination, or case management, serving underserved communities of color

Education Level

Bachelor's Degree OR High School Diploma

Salary/Compensations

$75k to $80k annually

Benefits

Full benefits package
100% employer covered health, dental, and vision benefits
15 days paid vacation
Paid holidays
Paid Center breaks/closures
Workers compensation
Employee assistance program
Monthly wellness benefit after 90 days
Access to daily chef cooked meals and snacks
Commuter benefits
Life and disability insurance
401(k) with employer contribution
Professional development opportunities (conferences, seminars, webinars, trainings)

About the Company

Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Area’s oldest Black-led and serving nonprofit organizations with a century of service to San Francisco.
A beacon of Black joy and self-determination, BTWCSC has nurtured over five generations of Black San Franciscans.
BTWCSC is embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco.
BTWCSC prioritizes serving the Black community and welcomes all from cultures and ages 0-99.
BTWCSC provides comprehensive services, including hot meals, childcare, academic support, and senior services.

Equal Opportunity

BTWCSC is an Equal Opportunity Employer, committed to hiring a diverse workforce.
All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.