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About the Role

As a Floor Leader, you will support the Store Management Team by driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You will ensure an exceptional customer experience, a motivated staff, and operational excellence. Your role involves leading and inspiring a team of sales associates to achieve goals, fostering a positive work environment, and making the world a better place one soap at a time.

Responsibilities

Utilize the StoreForce dashboard to coach the sales team and adjust shop floor structure to meet sales goals.
Take ownership of results and actively work to grow segment contributions to store sales.
Celebrate sales achievements with the team.
Lead by example in delivering world-class customer experiences, including product demonstrations.
Observe and listen to consultations, collaborate with the team, and strive to exceed daily sales goals.
Educate customers on Lush brand values and articulate the company's position on ethical practices.
Increase product knowledge through continuous learning and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Encourage open communication and actively listen to team members' perspectives on diversity, equity, inclusion, and belonging (DEIB).
Foster a sense of belonging by promoting teamwork, collaboration, and valuing employee contributions.
Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, and preparing deposits.
Secure the store at the end of each day and take deposits to the bank as required.
Lead by example in attendance and punctuality, and encourage the same from employees.
Monitor employee breaks to ensure they are taken as scheduled.
Review daily communications to ensure team members are informed and prepared for shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Utilize Visual Merchandising guidelines to make real-time adjustments to product displays.
Support management in ensuring store compliance with company standards for operations, product integrity, workplace conduct, and health and safety.

Requirements

Minimum 1 year of experience in customer service and sales.
Minimum 1 year of experience in cash handling and opening/closing procedures.
Minimum 1 year of supervisory experience involving coaching, feedback, and training.
Minimum 1 year of experience in problem-solving customer service issues in day-to-day operations.
Minimum 1 year of experience in a fast-paced team environment.
Knowledge and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French or other languages.

Skills

Sales
Customer Experience
Brand Building
Product Knowledge
Team Development
Coaching
Diversity, Equity, Inclusion, and Belonging (DEIB)
Cash Handling
Store Opening/Closing
Time and Attendance Management
Visual Merchandising
Inventory Management
Problem-Solving

Location

Roosevelt Field

Work Type

Full Time

Experience Level

Minimum 1 year of experience in customer service and sales
Minimum 1 year of experience in cash handling and opening/closing procedures
Minimum 1 year of supervisory experience involving coaching, feedback, and training
Minimum 1 year of experience in problem-solving customer service issues in day-to-day operations
Minimum 1 year of experience in a fast-paced team environment

Salary/Compensations

$20.90—$20.90 USD

About the Company

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island.
As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.