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About the Role

IGT is seeking a dedicated Field Service Technician based in Newcastle to join their close-knit team. In this role, you will work with other Field Service Technicians and external contractors to triage service requests, including product installation, service maintenance, and ensuring optimal performance of Cash Redemption Terminal (CRT) machines. This role is ideal for someone passionate about fixing and repairing machinery, identifying root causes, solving problems, and making things right.

Responsibilities

Act as the technical interface with customers
Coordinate and perform product installations and maintenance
Respond to both email and phone requests for support
Monitor equipment performance
Provide feedback to Supervisor on product performance
Liaise with and support any assigned team member or service contractor within your region

Requirements

A valid Driver's Licence is an inherent requirement of the role as work is performed onsite at client's premises
Willingness to obtain necessary licence as required (the company will assist with application)
At least 3 years field service experience including the handling of technical queries from the field
Available to travel local, regional and sometimes interstate
Available to work on a 7-day rotating roster (weekend work required)
Good understanding of electro-mechanical systems and computing environments
Professional presentation - appearance and communication skills
Experience with hand and power tools, or experience in a similar role
Ability to follow Work Health and Safety standards, protocols and guidelines

Skills

Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

Location

Newcastle
NSW
VIC
QLD
SA

Work Type

Field Service
Onsite

Experience Level

3 years field service experience

About the Company

IGT delivers thrilling, responsible, and unforgettable gaming experiences globally, from casino floors to mobile screens.
The company leverages world-class content, strong technical and commercial capabilities, and a culture of collaboration, accountability, and ownership.
IGT turns innovation into impact through disciplined execution and long-term value creation.
With a team of over 6,000 employees across 30+ countries, IGT operates at scale while staying closely connected to its customers.
IGT is shaping the future of entertainment.

Equal Opportunity

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve.
We strive to create an environment where all employees feel valued, respected, and empowered.
IGT is an equal opportunity employer.
We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law.
This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.