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About the Role

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment. This role is critical to the patient experience and clinic flow, supporting patient check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination.

Responsibilities

• Greet and check in patients professionally both in person and over the phone
• Verify insurance eligibility, benefits, and patient demographic information
• Schedule, reschedule, and confirm patient appointments within the EMR system
• Collect copays, coinsurance, balances, and required patient documentation
• Answer patient questions related to scheduling, billing, referrals, and treatments
• Maintain accurate patient records and scan required documentation into the EMR
• Support clinic flow and communication between providers, patients, and clinical teams
• De-escalate scheduling or patient concerns with professionalism and empathy
• Maintain a clean, organized, and welcoming front desk environment

Requirements

• Strong customer service and communication skills in a patient-facing environment
• Ability to multitask between phones, scheduling, patient check-in, and administrative responsibilities
• Comfort working in a fast-paced outpatient medical office or clinic setting
• Strong attention to detail and accuracy when handling patient information and scheduling
• Professional demeanor with the ability to de-escalate patient concerns calmly and effectively
• Comfortable using EMR systems, scheduling platforms, and healthcare technology
• Team-oriented mindset with a proactive and dependable work style
• Bilingual English/Spanish skills are strongly preferred

Skills

• Customer Service
• Communication
• Multitasking
• EMR Systems
• Scheduling Platforms
• Healthcare Technology
• Attention to Detail
• Bilingual English/Spanish

Location

• Outpatient specialty clinic environment

Work Type

• Full-time

Experience Level

• 2+ years of customer service experience required
• Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred
• Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred

Education Level

• High school diploma or equivalent required

Salary/Compensations

• $21—$25 USD
• Quarterly performance bonuses up to $1,500

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities

About the Company

• Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments.
• Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.
• With over 70 clinics across 8 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.
• We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.
• Our values guide everything we do: Patients First, Always; Stronger Together; A Can-Do Spirit; Results That Make a Difference; Commitment to Growth.

Equal Opportunity

• Metro Vein Centers is an Equal Opportunity Employer.
• We’re committed to creating a workplace where everyone feels seen, heard, and supported.
• We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
• This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.
• Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency.